Medical Customer Service Representative Onsite - Part Time

IKS Health•Coppell, TX

17d•Onsite

About The Position

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere. We are an on-site Patient Contact Center environment. Individual performance measurement while working within a team atmosphere. Comprehensive 4 weeks training program. Variable incentive bonus and recognition programs. Opportunities for career growth.

Requirements

Excellent organization, customer service and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Problem solving skills, good judgment, attention to detail, and follow-through are a must
Ability to multi-task and work within multiple systems at the same time.
Able to work with little or no supervision

Nice To Haves

Experience in customer service (1 year)
Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
On-site patient contact center (call center) experience (1 year)

Responsibilities

Communicate with patients via inbound and outbound phone calls
Provide knowledgeable answers to questions regarding medical bills and accounts
Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients