MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center•Sioux City, IA

6d•Onsite

About The Position

Siouxland Community Health Center has an opening for a full-time Medical Customer Service Representative, approximately 40 hours per week. The successful candidate will be responsible for providing exceptional customer service, managing patient paperwork, and ensuring efficient clinic operations. This role requires strong communication and data entry skills, with a preference for candidates experienced in a medical clinic setting and with health insurance knowledge. The position also involves meeting collection standards and updating patient information in GE Centricity. Siouxland Community Health Center is an equal opportunity employer.

Requirements

Strong communication skills
Previous successful work experience providing exceptional customer service
Strong and proficient data entry skills
Ability to multi-task and work quickly and efficiently in a stressful environment

Nice To Haves

Experience in a medical clinic setting strongly preferred
Health insurance knowledge or background a definite plus
Bi-lingual Spanish strongly preferred

Responsibilities

Enthusiastically and consistently exhibit exceptional internal and external customer service skills
Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
Meet or exceed collection standards of obtaining patient co-payment
Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity