Medical Customer Service Representative
About The Position
At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination. This is a patient-facing role focused on delivering compassionate, accurate, and professional support across phone, email, and chat. You’ll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail. If you’re fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments — this role is built for you.
Requirements
- Minimum 1 year of customer service experience.
- Fluency in English and Spanish (written and verbal).
- Experience using CRM systems, Slack, and Zoom.
- Experience with phone/email/chat support tools.
- Strong communication and problem-solving abilities.
- High attention to detail and professionalism.
- Comfortable working remotely during U.S. business hours.
- High school diploma required.
Nice To Haves
- Healthcare, patient services, or medical support experience preferred.
- Experience with appointment scheduling.
- Experience with insurance verification.
- Experience with medical billing inquiries.
- Experience supporting customers across phone, email, and chat channels.
- Prior healthcare or patient coordination experience.
- Associate’s or Bachelor’s degree preferred.
Responsibilities
- Respond to patient inquiries across phone, email, and chat.
- Provide accurate information regarding appointment scheduling, medical services, insurance support, and billing inquiries.
- Deliver a compassionate, patient-first customer experience.
- Maintain professional communication during high-volume interactions.
- Troubleshoot service-related or platform-related issues.
- Coordinate with internal teams to resolve patient concerns efficiently.
- Escalate complex or sensitive cases appropriately.
- Maintain clear communication throughout the resolution process.
- Maintain accurate and detailed CRM records for all patient interactions.
- Ensure documentation meets quality standards, compliance requirements, and internal workflows.
- Follow strict confidentiality and healthcare data security practices.
- Maintain HIPAA-conscious communication and documentation standards where applicable.
- Collaborate with internal support and operations teams.
- Participate in training sessions, workflow improvements, and process updates.
- Adapt quickly to new systems, support tools, operational changes, and patient service protocols.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
