Medical Customer Service Representative REMOTE
About The Position
IKS Health is a virtual Patient Contact Center environment that enables providers to offer better, safer, and more efficient care. With over 12,000 employees, including over 1,500 physicians and technologists, IKS Health supports over 150,000 providers across prestigious healthcare groups. Their Provider Enablement Platform combines technology and expertise to restore joy and viability to medicine, allowing providers to focus on patient care. They offer clinical, financial, and administrative healthcare solutions to improve operational efficiency, patient outcomes, productivity, and revenue. This role involves individual performance measurement within a team atmosphere, with a comprehensive 4-week training program and opportunities for career growth.
Requirements
- Excellent organization, customer service and communication skills
- Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
- Problem solving skills, good judgment, attention to detail, and follow-through are a must
- Ability to multi-task and work within multiple systems at the same time.
- Able to work with little or no supervision
Nice To Haves
- Experience in customer service (1 year)
- Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
- Patient contact center (call center) experience (1 year)
Responsibilities
- Communicate with patients via inbound and outbound phone calls
- Provide knowledgeable answers to questions regarding medical bills and accounts
- Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
- Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
- Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
- Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Benefits
- healthcare
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
