Medical Cost Assistance Program Rep- Medicaid Eligibility- Lafayette

Ochsner Health • Lafayette, LA

1d • Onsite

About The Position

This job is responsible for assisting self pay patients across the Health System with Medicaid enrollment applications. Responsibilities include, but are not limited to, interviewing self pay patient referrals, explaining the significance of the program to patients, completing and submitting the Medicaid application, updating the various systems with the status of the case, following up with the patient or the state on the status of the case. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• High School diploma or equivalent
• 1 year of customer service, healthcare, or office experience
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to perform effectively under conditions of fluctuating workload without compromising assigned deadlines.
• Works with minimal supervision and makes independent decisions.
• Ability to demonstrate problem resolution and follow through.
• Ability to work independently and as part of a team.

Nice To Haves

• Bachelors’ degree
• Previous Medicaid Experience

Responsibilities

• Utilizes EPIC and census reports to conduct interview/screening of self-pay patients to identify eligibility for state/governmental financial programs.
• Assigns proper Federal Poverty Level (FPL) status, billing indicators and update insurance coverage in EPIC.
• Completes timely follow-up on self-pay patients and/or pending applications.
• Enrolls patients in applicable programs following government financial program guidelines.
• Provides top quality customer service experience by providing appropriate/applicable levels of competency and professionalism with each patient contact.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
• Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED