Medical Contact Center Associate I, US Remote Based

Fortrea•Durham, CA

1d•$27 - $35•Remote

About The Position

Fortrea is hiring for a remote based Medical Contact Center Associate I to respond to medical information queries and product quality complaints along with general queries that may be received over the telephone call, email, fax etc.

Requirements

Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area + 1 to 2 years of safety experience.
BS/BA + 1 to 2 years of safety experience.
MA/MS/PharmD + 1 to 2 years of safety experience.
Associate degree + 3-4 years relevant experience (or 2 years safety experience).
Non-degree + 4-5 years relevant experience (or 2 years safety experience).
Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
Good written and verbal communication skills.
Ability to receive and manage in-bound and out-bound calls.
Ability to analyze and synthesize medical information.
Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
Technical proficiency with Microsoft Office suite applications.
High degree of accuracy with attention to detail.
Functions as a team player.
Ability to work independently with moderate supervision.

Nice To Haves

Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
Experience in call center process is preferred.
Applicants must be legally entitled to work in US without the need for employer-sponsored work permits. This position is not eligible for sponsorship.

Responsibilities

Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
Assume responsibility for quality of data processed.
All other duties as needed or assigned.