Medical Receptionist - MD048
About The Position
The Receptionist provides administrative support to the Indian Health Clinic’s staff; greets and directs patients; collects patient registration and update packets and checks them for completeness; answers phones and returns messages; schedules appointments for multiple providers; performs data entry in the EHR; collects fees and co-pays as well as daily cash reconciliation; makes outreach calls to clients who need services; and otherwise supports front desk operations. This is a key role in which you will set the tone for the client’s visit and assist them with other needs. A warm, calm, service-oriented, and trauma-informed communication style is essential. Attention to detail and follow through are also critical.
Requirements
- High School Diploma or General Educational Development (GED) certification required.
- At least one year’s experience working in an office setting including operating a multi-line phone.
- Ability to lift minimum of 40 pounds.
- Current CPR certification or ability to become certified within 30 days of hire.
- Must pass a pre-employment or for cause drug tests.
- Must pass criminal background and DMV checks.
Nice To Haves
- Experience working within the Native American/Alaska Native community preferred.
- Experience working in an alcohol and drug addiction program.
- Experience in medical office setting and/or social service agency preferred familiarity with medical terminology.
Responsibilities
- Greet clients and check them in for appointments, ensuring paperwork is complete and up to date.
- Communicate with medical teams, providers, and other staff regarding patient needs and schedule changes.
- Answer multi-line phone system, direct calls, take messages.
- Arrange transportation when needed for clients.
- Schedule interpreters for clients as needed.
- Schedule client appointments in the EHR, following scheduling guidelines and requirements.
- Perform data entry and general office support as assigned.
- Conduct outreach calls to clients who need to be scheduled for overdue or new services.
- Participate in safety and security initiatives.
- Communicate as needed with other departments across the organization.
- Verify insurance coverage for clients.
Benefits
- Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
- 15 Paid Holidays
- 13 Paid Days of Sick Time
- 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
- $50,000 Life Insurance & AD&D
- Short Term and Long-Term Disability
- Flexible Spending Account
- Health Spending Account
- 401(k) with 4% Match
- Employee Assistance Program
- Inclement Weather Days (Snow Days)
- Public Student Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
