Medical Center Receptionist - Plano

Health Services of North Texas•Plano, TX

3d•Onsite

About The Position

Health Services of North Texas (HSNT) is seeking passionate Medical Center Receptionists to join their team. This role involves providing care, education, and resources in a community health setting to patients and families with limited medical options. The Medical Center Receptionists are crucial in connecting patients with services and medical care by scheduling appointments and providing information about agency services and programs. HSNT offers a strong, established team environment focused on learning and development, where employees can make a significant difference in the lives of the patients served.

Requirements

High School graduate or equivalent.
Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
Familiarity and comprehension with medical terminology.
Must possess initiative and be a self-starter.
Ability to organize and prioritize.
Exceptional customer service skills
Strong computer skills (including familiarity with electronic health record systems)
Strongly developed attention to detail.
Ability to adapt easily to changing environments.
Ability to multi-task in a busy environment
Ability to communicate effectively with all levels of the organization.
Ability to work with people and work under pressure.
Ability to maintain confidentiality.
Must have proven skills in working independently, self-motivated and goal oriented.

Nice To Haves

Bilingual skills (Spanish/English) a plus.

Responsibilities

Answers the telephone and either responds to inquiry or directs caller to appropriate personnel.
Accurately records caller messages and make calls as directed by the medical providers.
Analyzes patient information on schedules prior to scheduled medical visits.
Schedules appointments in the electronic medical records system according to established policies and procedures.
Greets and directs patients, guests, vendors, and visitors.
Requests sign in as appropriate.
Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.
Register patient according to medical center policies and procedures.
Verify coverage benefits and eligibility.
Collects payments and reconciles daily cash reports to complete deposits.
Maintains forms and office supplies for front office activities.
Practices OSHA Safety Standards and abides by CDC guidelines.
Maintains a clean and organized waiting room/reception area.
Complete reporting as assigned.
Participates in quality initiatives as needed.
May perform other duties as assigned by the Business Office Manager or Practice Administrator.