Medical Case Manager
About The Position
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Requirements
- Ability to establish and maintain professional boundaries with staff and clients at all times
- Prioritize and coordinate multiple tasks
- Demonstrate familiarity with standard procedures of a comprehensive case management system
- Communicate effectively with all levels of individuals, both internally and externally
- Operate organization’s client Management Information System
- Flexible schedule including flexible hours and/or shifts
- Bachelor's degree in social work, Psychology, healthcare or related fields or a minimum of two years’ experience in the delivery of services to people living with HIV/AIDS within an Administrative Services Only (ASO) or related social services organization
- Current BLS certification obtained through the American Heart Association or American Red Cross
Nice To Haves
- Bilingual/Spanish preferred
Responsibilities
- Coordinate the delivery of medical and social services to persons with HIV infection to facilitate and maintain access to their medical care
- Assess the client's mental, social, financial, and functional status and document in the Individualized Service Plan (ISP)
- Serve as a member on the Case Management Team and participate in case conferences
- Recommend and coordinate services such as: public assistance, referral for insurance needs, dental care, transportation, legal, mental health, or other DAP Health programs
- Act as a referral source and liaison between client and community based social services and act as client’s advocate where necessary and appropriate
- Monitor client’s progress in social and medical systems, including monitoring improvements/changes of clients CD4, Viral Load, and treatment adherence to determine level of case management need
- Provide crisis intervention when necessary and appropriate
- Assist the client and service providers in problem solving
- Maintain accurate records of all client interactions in client services database in a timely manner
- Provide assistance with and information about public benefits assistance programs that apply to DAP Health populations such as MISP, ADAP, Medi-Cal, SSDI, SSI and so forth
- Access patient health information as needed
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
