Medical Case Manager

Hawaii Health & Harm Reduction Center•Honolulu, HI

3h•Hybrid

About The Position

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawai’i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building. SUMMARY OF POSITION The HIV Medical Case Manager is responsible for providing client-centered medical case management services to clients living with HIV. This position delivers support and advocacy focused in the following areas: (1) medical & dental; (2) medication; (3) financial; (4) emotional & mental; (5) nutrition & food; and (6) housing. The HIV Medical Case Manager must work closely with clients, case management team, patient navigators, clinical staff, partner agencies, advocacy organizations, funders, and other resource providers to support positive client health and wellness outcomes. This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8:30am and 5:00pm, Monday through Friday, with some evening and weekend attendance for required events. Salary is commensurate with experience.

Requirements

Willingness and ability to do outreach and engagement within communities of underserved populations, including but not limited to people living with and/or are affected by HIV, hepatitis, substance use, houselessness, and mental health challenges.
Excellent interpersonal, written, and verbal communication skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Demonstrated ability to function as a team member, accept constructive criticism, and provide feedback and support.
Ability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
Good listening skills, non-judgmental, flexible, and able to handle complex situations/clients.
Capability to self-regulate when experiencing triggers, trauma responses, or stressors to stay engaged, remain productive, and meet the needs of the team and clients.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).
Bachelor’s degree in Social Work (or comparable degree), or equivalent work experience.
Valid Hawaii Driver's License and clean three-year (3-year) Driver's Abstract.
TB Clearance
Hep B Clearance and/or Vaccination
Must pass Center for Medicare/Medicaid Services eligibility screening.

Nice To Haves

Master’s Degree in Social Work, and/or human services background.
Familiarity with principles of harm reduction and the application of motivational interviewing techniques to support patient chronic disease case management.

Responsibilities

Ensure clients are contacted, including contacting clients in accordance with HHHRC standards for acuity level and documenting in e2 Hawaii and EMR.
Meet with clients in or out of the office to address their needs.
Ensure that all clients have access to medical and dental care, including confirming health care coverage and linking clients to dental services.
Refer clients to appropriate medical providers and provide medical transportation to appointments if client has no other means of transportation.
Attend medical appointments if the client needs support and advocacy during an appointment.
Link clients to applicable resources for HIV and other medications, including assisting eligible clients in applying for HDAP or other drug assistance programs, and acting as a liaison between pharmacies and clients.
Ensure that all clients are linked to medical care, staying abreast of current HIV treatment practices, conducting hospital visits for medically acute clients, establishing and maintaining relationships with local clinics and hospital facilities, monitoring clients’ adherence to recommended medical care, and establishing and maintaining relationships with local prison facilities and Hawaiʻi State Hospital.
Ensure that all clients have access to all applicable financial benefits, including assisting eligible clients in applying for SSDI, SSI, DHS monetary benefits, Food Stamps, unemployment benefits, Ryan White emergency funding, and linking clients with vocational rehabilitation programs.
Advocate on behalf of clients for Worker’s Compensation benefits, long-term disability, short-term disability, or temporary disability.
Provide ongoing emotional support to all clients, including linking eligible clients to psychiatric care services, linking clients to other mental health resources, referring clients in crisis to appropriate resources, providing counseling to clients considering re-entry into the workforce, and visiting hospitalized clients or linking them to the community-based nurse.
Ensure that all clients have access to nutritious food, including linking clients to Food Basket and other meal programs, linking clients to Waikiki Health Center’s nutritionist, assisting clients in accessing HHHRC food pantry, and informing clients about meals served at HHHRC and other community resources.
Ensure that all clients have access to housing, including assisting eligible clients to access emergency or temporary shelter, obtain emergency funding for security deposits, rent, and utilities, obtain furniture and household items, advocating for clients during housing eligibility assessments, acting as liaison between clients and landlords, and assisting eligible clients in navigating Section 8 application.
Follow all administrative procedures/requirements, including documenting progress notes and batch entries/service deliveries, completing assessments, reviewing and revising care plans, initiating discharge procedures, recertifying clients for HDAP, ensuring accurate timekeeping, maintaining reliable attendance, and attending meetings and supervisions.
Perform other duties as needed and assigned.