Medical Case Manager I - The Project

Primary Health Care•Des Moines, IA

2d•Hybrid

About The Position

Primary Health Care (PHC) is seeking a Medical Case Manager I to join their team. This role is responsible for assisting clients in PHC's social service programs, specifically those living with HIV/AIDS, through needs assessment, case management, and advocacy with community partners. The Case Manager I will provide services in accordance with grant guidelines and may have contact in non-traditional settings. PHC's mission is to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. PHC offers a spectrum of medical and dental services, including family practice, behavioral health, HIV care and services, and pharmacy. Their Homeless Support Services act as the entry point for individuals experiencing homelessness in Polk County, offering enabling services like benefits enrollment, case management, transportation, translation, and patient education. PHC has locations in Ames, Des Moines, and Marshalltown.

Requirements

Bachelor’s degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience.
Excellent customer service skills.
Effective written and verbal communication skills.
Team oriented.
Proficiency using Microsoft Office applications including Excel and other database applications.
Excellent interpersonal skills with ability to establishes and maintain effective working relationships with a diverse group of individuals.
Detail oriented with high degree of accuracy.
Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
Problem solving skills.
Organization and prioritization skills.
Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa; Active Chauffer’s license from Iowa Department of Transportation. Both must be obtained within introductory period if not current.

Nice To Haves

Six months of work or volunteer experience in human services related activities. (Will consider experience acquired while obtaining the degree.)
Work experience with vulnerable populations, including people experiencing homelessness.
Demonstrated competency using HMIS or CareWare as applicable to department.
Working knowledge of community resources related to homelessness or HIV/AIDS in Des Moines.
Knowledge of program terminology.
Ability to effectively use HMIS or CareWare system to document all client contact.
Demonstrate language proficiency in Spanish.

Responsibilities

Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
May assist clients with application process for entitlement programs.
Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested.
Serves as a liaison between PHC and community resources.
Performs other duties as assigned.