Medical Case Manager (Healthy Aging)

COLORADO HEALTH NETWORK INC • Denver, CO

6d • Onsite

About The Position

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive. Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique. Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Requirements

• Bachelor's Degree in Social Work, Human Services, Public Health, Gerontology, and/or a related field or equivalent experience required.
• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required.
• Candidates should be comfortable working with client database systems and learning new software tools as needed.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.
• The appropriate person will be highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency and superior organizational skills.
• Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.
• Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine.
• Works with word processing software, spreadsheet applications, and presentation software.
• Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.
• Requires clear speaking ability and the ability to use a telephone for extended periods.
• Requires ability to view a computer screen (near acuity).
• Requires fingering agility for keyboarding.
• The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.
• As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

Nice To Haves

• 2 years case management experience and training or 3 years Promotora experience, preferred.
• Spanish language proficiency and multicultural experience strongly preferred.
• Candidates who are actively pursuing more education or have hopes to pursue additional education are encouraged to apply.

Responsibilities

• Provides specialized Case Management, based on levels of acuity, to a caseload of assigned clients 50 years old or older.
• Maintains ongoing, proactive contact to assess and monitor client’s physical, cognitive and psychosocial status and needs through personal visits, telephone and written contacts.
• Conducts comprehensive intake and needs assessments to identify client needs, including but not limited to: Access to healthcare and the client’s ability to self-manage and actively participate in healthcare – both HIV and age-specific.
• Adherence medication and medical treatment
• Short term and long term housing needs
• Income stability including employment and/or retirement needs, as well as eligibility for public benefits (SSI, SSDI, Medicaid, Medicare, etc.)
• Mental health and substance abuse issues using program specified assessment tools.
• Food and nutrition
• Risk reduction counseling
• Collaborate with clients or their designated/appointed caregivers, use geriatric screening results to develop strategies and goals in an Individual Wellness Plans, to meet identified needs and improve health outcomes.
• Maintains timely Individual Wellness Plans according to program policies.
• Assist with processing of emergency financial requests.
• Maintains quality and timely session documentation on all client interactions, as well as referral to and follow-through Wellness Plan goals and aging referrals
• Collects service eligibility documentation in a timely manner according to program policies.
• Assess caseloads on a regular basis to determine potential changes in client acuity.
• Inactivates cases based on services usage according to program policies and in collaboration with Community Health Innovation team members
• Collaborates and coordinates services with other HIV/AIDS and aging service providers and community agencies.
• Identifies internal and external resources to meet client needs, and refers clients accordingly.
• Complete training to use of geriatric screening and assessment tools, integrating tools into workflow processes and procedures.
• Coordinates/Attends Case Conferences with CHN Housing team, CHN Behavioral Health team, CHN Prevention team, CHN Healthy Aging Programs and other community providers as needed.
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues.
• Cultural Competency/Sensitivity.
• Other duties may be assigned.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (HSA)
• Voluntary
• EAP Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level