Medical Case Manager Care Coordinator

AUNT MARTHAS HEALTH AND WELLNESS•Aurora, IL

1d•Onsite

About The Position

Aunt Martha's Health & Wellness is committed to improving the health and well-being of the children, families, and communities it serves through its HealthWorks program. This program ensures that youth involved with the Illinois Department of Children and Family Services receive timely access to healthcare, ongoing medical case management, and coordinated support. The Medical Case Management Care Coordinator plays a crucial role in ensuring children receive timely healthcare services and critical case management support. This role involves close collaboration with caregivers, caseworkers, and healthcare providers to coordinate essential medical services, making a meaningful impact on the lives of youth and families in the Aurora community. The organization values collaboration, professional growth, and service, offering opportunities for career advancement.

Requirements

Bachelor's or Associate degree in Social Work, a computer-related field, or a related discipline, or an equivalent combination of education and experience.
Valid Illinois driver's license and current automobile insurance.
Strong written and verbal communication skills.
Proficiency with databases, Microsoft Excel, Microsoft Access, and other computer applications.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Ability to analyze information, solve problems, and maintain accurate documentation.

Nice To Haves

Bachelor's degree with at least two years of professional experience in social services or a related field.
Associate degree with at least three years of professional experience in social services or a related field.
Experience working with children, families, foster care, child welfare, healthcare, or community-based programs.
Experience coordinating healthcare services or reviewing medical records.
Familiarity with DCFS reporting systems, SACWIS, or case management databases.
Experience tracking performance metrics and contractual benchmarks.

Responsibilities

Ensure required medical case management activities are completed within established contractual time frames.
Assist with the final review of completed critical case activities.
Monitor upcoming medical examinations, Annual Case Reviews (ACRs), and other required services based on funder benchmarks.
Complete individualized treatment plans for assigned cases.
Follow up on pending assignments, documentation, and barriers affecting timely service delivery.
Contact assigned primary care and dental providers to request medical records.
Review received health information for completeness and accuracy.
Prepare and distribute Medical Case Management packets containing health information, placement details, and contact information to assigned caseworkers within required timeframes.
Coordinate communication with healthcare providers to ensure continuity of care.
Generate correspondence to notify caregivers and caseworkers of assigned Medical Case Management providers.
Collaborate with caregivers, healthcare providers, and caseworkers to support coordinated care.
Communicate concerns, barriers, or delays affecting assigned cases.
Complete accurate and timely data entry within the HealthWorks Evolve Portal.
Maintain complete and accurate case notes for all assigned cases.
Review and complete tasks associated with SACWIS and other DCFS reports.
Monitor daily, weekly, and monthly reports to ensure compliance with contractual benchmarks.
Generate daily production reports detailing completed assignments, pending cases, and identified issues for the Director.