Care Coordinator Case Manager

Lower Eastside Service Center • New York, NY

8h • Hybrid

About The Position

This position provides an opportunity to accrue MHC supervised hour towards licensure. The Care Coordinator/Case Manager will work with a population of clients who have substance use disorders and co-occurring mental health and medical issues. The role involves engaging and assessing clients to identify their needs, enrolling eligible clients in a Health Home, and connecting them with community-based service providers. The Care Coordinator will also assist clients in adhering to appointments to address their specific needs, including physical and behavioral health, financial, legal, transportation, and unemployment. Collaboration with multidisciplinary providers is key to ensuring clients' needs are met, improving their overall health status, and reducing emergency room visits and hospitalizations. Accurate and timely submission of all related documentation is also a responsibility.

Requirements

• Minimum of two years of experience providing mental health services, social services, or substance abuse-focused services to individuals with complex behavioral health conditions required.
• Bachelor’s Degree in Social Work, Psychology, Sociology, Community Health, or a related field required.
• Exceptional skills in engaging patients and families and in assessment and coordination of resources within families and hospital and community networks for effective management of patient care.
• Exceptional organizational, collaborative and psychosocial assessment and intervention skills.
• Interest in being part of an innovative initiative to improve the quality of care by addressing barriers to primary and specialist care, preventable Emergency Department visits and hospital admissions/readmissions.
• Proficiency in MS Office: Word, Excel, Outlook.
• Ability to learn hospital ambulatory scheduling systems, electronic medical records, and specific care coordination applications.

Nice To Haves

• Master's degree in Health and Human Services
• CASAC preferred
• Experience with Health Home Care Coordination preferred
• Bilingual: English/Spanish preferred

Responsibilities

• Engage and assess clients to identify their needs.
• Enroll eligible clients in a Health Home.
• Connect clients with community-based service providers.
• Assist clients in adhering to their appointments to address their specific needs (physical and behavioral health, financial, legal, transportation, unemployment).
• Interact with multidisciplinary providers to ensure clients' needs are addressed and improve their overall health status.
• Reduce emergency room visits and hospitalizations.
• Ensure accurate and timely submission of all related documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level