Medical Care Specialist - TelePrEP

Community Healthcare Network Inc•New York, NY

4h•$0 - $58,455

About The Position

The Medical Care Specialist works under the direction of the BHACS PrEP Telehealth Program Manager and in collaboration with medical providers and program staff to support the expansion and delivery of PrEP services. The role conducts virtual and in-person intakes and assessments, coordinates referrals and medical appointments, and helps clients navigate insurance and other healthcare access needs. It provides adherence and retention counseling for PrEP/PEP candidates, tailoring services to client needs, health literacy, and cultural competency. The position plans and coordinates medical care and follow-up services to promote continuity of care, improve patient management and satisfaction, and enhance cost-effectiveness through service integration. It maintains accurate, detailed records, including encounter documentation, and keeps providers informed of client progress. The Medical Care Specialist also conducts community outreach and facilitates real-time telehealth PrEP visits in non-traditional settings.

Requirements

High school diploma or satisfactory GED equivalent.
Experience working in HIV prevention and treatment, and/or current knowledge of the latest HIV prevention and treatment advances.
Experience working with LGBT communities.
Good communication and interpersonal skills.
Strong knowledge of PrEP, HIV prevention strategies, and healthcare access.
Practical experience in crisis intervention in an acute care setting.
Knowledge of the geographic area of the work site and language appropriate to the community.
Interest in and conviction of the purpose and aims of all programs in the clinic.
Respect for individuals’ rights to make their own decisions about their medical care.
Ability to communicate easily and interact cordially with people from a variety of socioeconomic, cultural, and religious backgrounds.

Responsibilities

Complete intake and initial and annual psychosocial assessments.
Work with the Program Manager to ensure TelePrEP Program services meet program deliverables.
Assess, plan, implement, and evaluate individual patient needs.
Develop and coordinate medical care plans with clients, their healthcare providers, and family members, and evaluate treatment results.
Screen patients for social determinants of health barriers, including housing instability, transportation, and insurance issues, and link them to support services.
Assess the needs of patients seeking and accessing PEP and PrEP services through telehealth and in-person visits.
Engage community members in local businesses, churches, parks, and other public spaces to educate them about PrEP and telehealth services, using technological equipment to facilitate real-time telehealth visits in non-traditional settings.
Provide virtual and in-person intakes, navigation, education, and follow-up for PEP and PrEP services.
Assist with data collection for the AIDS Institute Reporting System and CHN’s Electronic Medical Record.
Coordinate telehealth and in-person medical services with clinic staff.
Advocate for patients, investigate and report adverse occurrences, and provide staff education related to resource utilization and psychosocial aspects of healthcare delivery.
Provide coaching, appointment assistance, treatment adherence counseling and education, and regular plan updates and re-evaluation.
Maintain detailed records of client access to services and regularly update client charts.
Participate in Quality Improvement activities and monitor Quality Improvement indicators as directed by the supervisor.
Adhere to departmental goals, objectives, performance standards, policies, and procedures.
Promote effective and efficient use of clinical resources.
Assist staff with weekly workshops, support groups, outreach activities, and program initiatives.
Attend weekly staff meetings and individual supervision meetings.
Participate in training, in-services, and support activities.
Participate in PrEP/PEP Team meetings as appropriate.
Distribute PrEP/PEP educational materials and condoms to clients.
Participate in on-site and off-site program activities.
Perform other related duties as assigned by the supervisor.