Medical Canvass Investigator

Frasco Inc • Irvine, CA

8h • $17 - $22 • Remote

About The Position

The Medical Canvass Investigator conducts desktop-based investigations to identify treatment locations for individuals under investigation and reports findings promptly and accurately. Candidates should have strong information-gathering skills, intellectual curiosity, and a diligent work ethic.

Requirements

• An investigative or inquisitive mindset and curiosity
• Excellent verbal and written English communication skills
• Ability to communicate ideas effectively and professionally
• Ability to work under pressure and meet deadlines
• Ability to work both independently and as a team player
• Attention and commitment to accuracy and detail
• Strong computer skills with knowledge of Microsoft Office
• Ability to multitask
• Ability to model behaviors that reflect Frasco’s core values
• A private investigator license if required by your residential state

Nice To Haves

• Previous experience with outbound calls or medical call offices
• Previous investigative experience
• Bi-lingual a plus
• Associate or bachelor's degree in criminal justice or related field
• Quality control or report writing experience
• Social media or OSINT experience is a plus

Responsibilities

• Researching and conducting outbound calls to medical providers
• Reviewing assignments to determine additional case objectives and client expectations
• Communicating with clients and managers regarding assignments
• Preparing detailed and accurate investigation reports and submitting findings promptly
• Identifying any red flags or inconsistencies and making solid recommendations for further investigation
• Balancing and tracking caseloads and inputting case-related time
• Completing continual training related to HIPAA, permissible purpose, insurance investigations, and internal policies/procedures
• Maintaining strict confidentiality and adhering to legal/ethical guidelines
• Attending and testifying at hearings as needed

Benefits

• Paid Time Off and Paid Holidays
• Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts
• 401K with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree