Medical Business Receptionist -Adult Crisis Residential Program

Munson Healthcare•Traverse City, MI

14d

About The Position

The Medical Business Receptionist supports the Munson Adult Crisis Residential Program, a short-term, 24/7 residential treatment program for adults experiencing a behavioral health crisis. The program provides a safe, home-like alternative to inpatient psychiatric hospitalization, with individualized, trauma-informed clinical support, therapy groups, medication management, crisis planning, and skill-building to help residents stabilize and transition back to the community. In this role, the receptionist gathers and verifies patient information, completes registrations, updates insurance details, schedules appointments and diagnostic procedures, reviews preparation instructions and appointment details, and collects copayments and account balances. The receptionist also greets patients and communicates with patients and families in person and by telephone, providing professional and responsive service. The projected program opening is in January, with a December start date.

Requirements

High school diploma or GED.
One year (32 credits) of college and/or training, or equivalent experience in a related field.
Successful completion of a medical terminology course within six months of hire.
At least one year of experience working successfully with the public with minimal supervision.
Excellent customer relations behavior in all interactions.
Ability to work positively with clinical staff at all levels.
Ability to work in a fast-paced environment while delivering exceptional customer service to patients, families, and visitors.

Responsibilities

Obtain and verify required patient information and accurately enter it into the registration system according to the screen flow.
Complete assigned registrations promptly in accordance with department requirements.
Enter and update insurance information in the appropriate system screens.
Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
Review instructions and preparation requirements, times, and dates for diagnostic testing and procedures.
Collect copayments and balances due on patient accounts.
Greet patients professionally in person and over the telephone.
Respond effectively and appropriately to patients and families.
Work positively with clinical staff at all levels to complete job responsibilities.
Demonstrate exceptional job performance as a role model.