Medical Business Associate -Pediatric Crisis Residential Program

Munson Healthcare•Traverse City, MI

7d•Onsite

About The Position

The Munson Pediatric Crisis Residential Program is a six-bed, short-term residential treatment program for youth ages 8–17 experiencing a behavioral health crisis, providing 24/7, trauma-informed care in a safe, home-like environment as an alternative to inpatient psychiatric hospitalization. During their typical 7–14 day stay, residents receive individualized treatment—including therapy, medication management, skill-building, and family involvement—to stabilize their mental health and prepare for a successful return home, school, and community. Staff are part of a collaborative, multidisciplinary team dedicated to delivering compassionate, evidence-based care that helps youth and families navigate crises and build a foundation for long-term recovery.

Requirements

High school graduate or GED.
One year (32 credits) of college and/or training or equivalent experience in a related field.
Successful completion of medical terminology course within 6 months of hire
A minimum of one year experience successfully working with the public with minimal supervision
Excellent customer relations behavior in all interactions.
The ability to work positively with all levels of clinical staff in completion of job responsibilities.
Must be able to work in a fast paced environment, delivering exceptional customer service while accompanying patients, family and visitors.
Serves as a role model in demonstrating exceptional job performance.

Responsibilities

Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner.
Completes all assigned registrations in an expedient manner subject to department requirements.
Inputs and updates all insurance information in appropriate screens.
Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/procedures.
Review instructions/preps, time and dates for diagnostic testing/procedures.
Collect copays and balances due on patient accounts.
Greets patients professionally in person and over the telephone.
Respond effectively and in a customized manner to patients and families.