Medical Business Associate -Adult Crisis Residential Program

Munson Healthcare•Traverse City, MI

7d•Onsite

About The Position

The Munson Adult Crisis Residential Program is a short-term, 24/7 residential treatment program for adults experiencing a behavioral health crisis, offering a safe, home-like alternative to inpatient psychiatric hospitalization. Residents receive individualized, trauma-informed care—including clinical support, therapy groups, medication management, crisis planning, and skill-building—to stabilize symptoms, strengthen coping skills, and prepare for a successful transition back to the community. Staff are part of a collaborative, interdisciplinary team dedicated to providing compassionate, evidence-based care that promotes recovery, resilience, and improved access to behavioral health services across Northern Michigan.

Requirements

High school graduate or GED.
One year (32 credits) of college and/or training or equivalent experience in a related field.
Successful completion of medical terminology course within 6 months of hire
A minimum of one year experience successfully working with the public with minimal supervision
Excellent customer relations behavior in all interactions.
The ability to work positively with all levels of clinical staff in completion of job responsibilities.
Must be able to work in a fast paced environment, delivering exceptional customer service while accompanying patients, family and visitors.
Serves as a role model in demonstrating exceptional job performance.

Responsibilities

Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner.
Completes all assigned registrations in an expedient manner subject to department requirements.
Inputs and updates all insurance information in appropriate screens.
Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/procedures.
Review instructions/preps, time and dates for diagnostic testing/procedures.
Collect copays and balances due on patient accounts.
Greets patients professionally in person and over the telephone.
Respond effectively and in a customized manner to patients and families.