Medical Business Associate - OP Behavioral Health

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

A Day in the Life Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner. Completes all assigned registrations in an expedient manner subject to department requirements. Inputs and updates all insurance information in appropriate screens. Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/procedures. Review instructions/preps, time and dates for diagnostic testing/procedures. Collect copays and balances due on patient accounts. Greets patients professionally in person and over the telephone. Respond effectively and in a customized manner to patients and families.

Requirements

High school graduate or GED.
One year (32 credits) of college and/or training or equivalent experience in a related field.
Successful completion of medical terminology course within 6 months of hire
A minimum of one year experience successfully working with the public with minimal supervision
Excellent customer relations behavior in all interactions.
The ability to work positively with all levels of clinical staff in completion of job responsibilities.
Must be able to work in a fast paced environment, delivering exceptional customer service while accompanying patients, family and visitors.
Serves as a role model in demonstrating exceptional job performance.

Responsibilities

Obtains/verifies all required patient information and enters the information into the registration system following the screen flow in an accurate manner.
Completes all assigned registrations in an expedient manner subject to department requirements.
Inputs and updates all insurance information in appropriate screens.
Schedules patient appointments which may include: return office visits, referrals, diagnostic testing/procedures.
Review instructions/preps, time and dates for diagnostic testing/procedures.
Collect copays and balances due on patient accounts.
Greets patients professionally in person and over the telephone.
Respond effectively and in a customized manner to patients and families.