Medical Billing Support Associate

Pandya Medical Center•Johns Creek, GA

2d•Onsite

About The Position

The Billing Support Associate (BSA) supports assigned medical office locations for a Primary Care practice by managing medical records requests, verifying insurance eligibility, processing referrals, and assisting with patient billing issues. This role ensures patient information is accurate, compliant with HIPAA, and updated prior to appointments to support smooth clinical and billing operations. This position is located onsite at our Medical Business Office, non patient facing.

Requirements

Knowledge of medical billing, insurance verification, and referrals
Understanding of HIPAA regulations and patient privacy requirements
Ability to explain insurance benefits, patient balances, and payment responsibilities
Strong customer service and communication skills
Ability to multitask and manage deadlines in a fast-paced environment
Proficiency with EMR systems and standard office software (Microsoft Word, Excel, email)
Strong attention to detail and organizational skills
Ability to work independently and as part of a team

Nice To Haves

Athena experience a plus

Responsibilities

Process and fulfill medical records requests in a timely and HIPAA-compliant manner
Track and document all medical records requests in the practice management system and tracking logs
Verify patient insurance eligibility at least 48 hours prior to scheduled appointments
Contact patients to obtain updated insurance information when needed and document outreach attempts
Identify referral requirements and obtain referrals from insurance carriers as needed
Submit referrals online or by phone and ensure all required documentation is complete
Confirm referral details including provider information, diagnosis codes, and appointment dates
Review patient accounts for outstanding balances and notify patients of amounts due
Collect payments or assist patients with payment options when applicable
Communicate professionally with patients, providers, insurance companies, and staff
Maintain accurate documentation within the electronic medical record (EMR) system