Medical Billing Representative-Insurance Follow Up
About The Position
Vancouver Clinic is hiring a Medical Billing Representative for its Patient Financial Services team. The role follows up on outstanding insurance claims with no payer response, claim edits, and claim form denials, helping maintain accounts receivable at acceptable aging levels through timely follow-up on unpaid and denied claims. It also handles billing-related phone inquiries, reviews credit balances for possible refunds, processes insurance correspondence and explanations of benefits, submits claims, denials, and rebills accurately and on time, corrects patient accounts to support clean claim submission, maintains work queues, communicates with insurance companies about claims, and updates insurance information. The position supports patients and payers with professionalism, accuracy, and working knowledge of health insurance plans, policies, and procedures. The position is based at The VIC, 18110 SE 34th St, Vancouver, WA 98683. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Remote work may be possible after successful completion of on-site training and satisfaction of off-site work requirements. Employees working off-site must live in the local Vancouver, Washington, or Portland, Oregon area and have a secure home network with minimum upload speeds of 5 Mbps and download speeds of 25 Mbps. The role may require an activated smartphone that receives text messages and/or an app for multifactor authentication. The listed hiring range is generally $21.70–$26.00, depending on experience evaluation. A separate pay range is listed as $21.81–$30.53. The job description states that Vancouver Clinic offers a competitive total rewards program, with benefit eligibility dependent on factors including position type and FTE. Benefit-eligible employees qualify beginning on the first of the month after one month of employment. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
Requirements
- High school diploma or equivalent.
- At least one year of experience in health care accounting within a medical office.
- Customer service experience; healthcare or call-center experience is preferred.
- Working knowledge of health insurance plans, policies, and procedures.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues.
- Applicants must be authorized to work for any employer in the United States.
Nice To Haves
- Customer service experience in a healthcare or call-center setting is preferred.
Responsibilities
- Follow up on outstanding insurance claims with no payer response, claim edits, and claim form denials.
- Help maintain accounts receivable at acceptable aging levels through prompt follow-up on unpaid and denied claims.
- Answer billing-related phone inquiries.
- Review credit balances for possible refunds.
- Process insurance correspondence and explanations of benefits.
- Submit claims, denials, and rebills accurately and on time.
- Correct patient accounts to support clean claim submission.
- Maintain work queues.
- Communicate with insurance companies regarding claim follow-up.
- Update insurance information.
- Support patients and payers professionally and accurately.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D coverage
- Long-term disability
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
