Recurrent Staff Employee- Medical Billing Associate

Texas Tech University•Lubbock, TX

About The Position

This role involves infrequent temporary work on an as-needed basis. The Medical Billing Associate manages patient billing accounts while maintaining confidentiality in accordance with HIPAA standards and federal, state, and institutional guidelines. The position supports patient registration, financial screening, and billing, including responding to patient balance inquiries, reviewing statements, and collecting unpaid balances. It also follows up on Medicare, Medicaid, commercial insurance, and private-pay accounts to support timely reimbursement and reduce accounts receivable days.

Requirements

High school diploma or equivalent.
Two years of medical or general office experience, or completion of related education or training and one year of experience.

Responsibilities

Manage patient billing accounts while maintaining confidentiality in accordance with HIPAA standards and applicable federal, state, and institutional guidelines.
Support patient registration, financial screening, and billing.
Answer patient balance inquiries, review statements, and collect unpaid balances.
Follow up on Medicare, Medicaid, commercial insurance, and private-pay accounts to support timely reimbursement and reduce accounts receivable days.
Process and resolve insurance claims, including refiling rejected claims, appealing denials, filing secondary claims, and working ETM claim rejection queues.
Maintain accurate patient account records by correcting demographic, guarantor, and insurance information in the Practice Management System.
Transfer balances to patient responsibility when appropriate.
Post patient payments and process account adjustments to keep balances accurate and up to date.
Monitor ETM work files.
Communicate reimbursement and managed care issues with leadership.
Scan approved billing batches into the appropriate system folders.