Medical Billing Associate
About The Position
MDpanel is seeking a detail-oriented and proactive Billing Associate to join our Operations team. This role is responsible for reviewing medical-legal reports and supporting documentation, identifying discrepancies, resolving operational issues, and ensuring cases are complete and ready to move through the billing process accurately and timely. Reporting to the Billing Manager, the Billing Associate works closely with physicians and cross-functional teams to support report quality, manage workflow exceptions, maintain accurate documentation, and ensure consistent processing across billing operations. This position requires strong attention to detail, sound judgment, and the ability to manage multiple priorities while supporting compliance, operational efficiency, and a positive client experience.
Requirements
- High school diploma or equivalent required.
- Minimum of one (1) year of experience in healthcare administration, medical records, medical billing, workers' compensation, or a related administrative environment.
- Strong attention to detail with the ability to identify discrepancies and maintain a high level of accuracy.
- Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines.
- Strong written, verbal, and interpersonal communication skills.
- Proficiency with Microsoft Office and the ability to quickly learn new software applications.
- Ability to work independently while collaborating effectively within a team environment.
Nice To Haves
- Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
- Experience with workers' compensation and medical-legal report processing.
- Experience reviewing medical documentation or physician reports.
- Knowledge of California medical-legal billing requirements and regulatory compliance.
- Experience working with electronic medical records (EMR), billing systems, or document management platforms.
Responsibilities
- Review medical-legal reports and supporting documentation to ensure report completeness, accuracy, and readiness for downstream operational workflows.
- Identify, investigate, and resolve operational issues that could impact report processing, billing workflows, or timely case completion.
- Coordinate with physicians and cross-functional teams to resolve report deficiencies, obtain missing information, and facilitate timely report submission.
- Monitor and prioritize work queues to ensure service level agreements (SLAs), regulatory deadlines, internal key performance indicators (KPIs), and departmental priorities are consistently achieved.
- Maintain accurate documentation of operational activities, case status, and required follow-up actions.
- Escalate workflow issues, system limitations, operational risks, and process exceptions to leadership as appropriate.
- Support standardized operational workflows and adhere to established policies, procedures, and best practices.
- Adapt to evolving workflows, technology enhancements, and operational priorities as MDpanel continues transitioning to a standardized operating model.
- Provide exceptional internal and external customer service through professional, timely, and effective communication.
- Participate in cross-training across billing functions and provide operational coverage based on business needs, staffing requirements, and departmental priorities.
- Assist with special projects, workflow improvements, testing, and operational initiatives that support continuous process improvement and organizational objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
