Medical Billing Assistant, DoctorCare
About The Position
DoctorCare is hiring a Medical Billing Assistant to join the Customer Operations team. As our new Medical Billing Assistant, you will support physicians and Medical Billing Specialists by processing claims, maintaining accurate billing records, and resolving routine billing inquiries. This is an excellent opportunity to build expertise in Ontario medical billing while developing your career. This is a role where your attention to detail, problem-solving skills, and ability to build trusted relationships will make a direct impact. You will work with electronic medical records (EMRs), billing systems, and provincial healthcare processes while collaborating with colleagues and customers to resolve questions, identify billing opportunities, and continuously improve how services are delivered. Whether you already have medical billing experience or are eager to build it, you will receive training, coaching, and support from experienced team members as you grow your knowledge of Ontario's healthcare billing landscape. This is a full-time hybrid role based in Toronto, with an expectation of working in the office on Tuesdays and Thursdays.
Requirements
- Customer service mindset: understanding that every interaction is an opportunity to build trust, enjoying helping others, and committed to delivering a positive customer experience through patience, professionalism, and clear communication.
- Attention to detail: pride in producing accurate work, experience managing detailed information with care, comfort reviewing data, identifying discrepancies, and following established processes to ensure billing information is complete, compliant, and submitted correctly.
- Learning agility: curiosity, adaptability, and excitement to learn medical billing, healthcare processes, and new technologies.
- Organization and initiative: ability to prioritize tasks, stay organized in a fast-paced environment, and take ownership of work while asking thoughtful questions when needed.
- Collaborative mindset: enjoyment of working as part of a supportive team, openness to feedback, and contribution to achieving shared goals.
Nice To Haves
- Previous experience with OHIP billing, EMRs, or medical billing software is an asset but not required.
Responsibilities
- Support billing accuracy by reviewing claims for completeness, identifying routine discrepancies, escalating complex issues to Medical Billing Specialists, and maintaining accurate documentation.
- Deliver an exceptional customer experience by responding to routine customer questions, gathering required information, and coordinating with Medical Billing Specialists to ensure timely issue resolution.
- Identify opportunities to improve outcomes by using analytical skills to investigate billing discrepancies, identify revenue opportunities, and collaborate with internal teams and the Ministry of Health to resolve issues and improve claim outcomes.
- Recommend process improvements that enhance workflows, strengthen service delivery, and continuously improve the experience for both physicians and colleagues.
Benefits
- Hands-on training
- Mentorship
- Ongoing coaching
- Supportive team environment
- Flexibility to do your best work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
