Medical Assistant

Solaris Health Holdings LLC•Troy, MI

About The Position

The Medical Assistant supports the delivery of urological services and performs routine administrative and clinical tasks that help keep medical offices running smoothly. The role works as part of an interdisciplinary team and collaborates with practice staff and other professional disciplines to support efficient patient care and desired patient outcomes. Duties are performed under the direction of the assigned direct supervisor and may vary according to affiliate, location, or state requirements. The position involves preparing patients and examination rooms, collecting and documenting clinical information, assisting physicians, performing specimen collection and basic laboratory testing, supporting in-office procedures, and maintaining accurate patient records. The Medical Assistant also performs office coordination tasks, supports patient scheduling and follow-up, and helps orient and train new personnel. Minimal travel is required.

Requirements

BLS certification is required.
A high school diploma or equivalent is required.
Graduate of an accredited Medical Assistant program and/or equivalent relevant experience, as required by applicable state regulations.
Ability to perform well in stressful situations.
Knowledge of healthcare systems operations, including EMR and practice management solutions.
Ability to work independently and manage multiple deadlines.
Project management ability.
Vendor relations skills for Medical Assistants who are required to order office and clinical supplies.
Database management skills.
Strong problem-solving skills.
Ability to use computer programs and applications, including Microsoft Office.
Excellent verbal and written communication skills.
Ability to deliver exceptional patient service throughout all interactions.
Excellent organizational skills and attention to detail.
Ability to comply with HIPAA regulations for patient confidentiality.
Ability to meet the stated physical demands, including carrying, pushing, pulling, and lifting weights as described in the posting.

Nice To Haves

Medical Assistant certification or registration is preferred.
Six months of experience working in a physician's office is desired.
Urology experience is desired.

Responsibilities

Perform administrative and clinical duties under the direction of the assigned direct supervisor.
Coordinate and schedule patient appointments with physicians, nursing staff, and other team members.
Greet and prepare patients; measure and record vital signs; document patient interviews, histories, and chief complaints.
Provide patient education about medications, disease management, home treatments, and special diets.
Prepare patients for examinations, perform routine screening tests, and assist physicians with examinations.
Perform phlebotomy, collect other laboratory specimens, and perform basic laboratory tests.
Perform EKGs after required training.
Assist with X-ray and physician therapy procedures.
Prepare and administer medications with physician authorization.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures.
Perform CPR when necessary if BLS certified.
Prepare accurate, legal, and ethical documentation and maintain accurate and complete medical records.
Open the office in the morning and close it in the afternoon.
Maintain patient logs for laboratory requests, CT scans, and other treatment orders; maintain the prescription ledger when needed.
Support back-office workflow, keep rooms full, and assist with room turnover.
Complete thorough new-patient work-ups, including X-rays, vital signs, and explanation of the new-patient packet.
Add medical history for new patients and accurately update the history of established patients.
Set up examination rooms accurately and completely for physicians and ensure patient medication lists are updated before visits.
Set up in-office surgical procedures and ensure consent forms are completed correctly, avoiding excessive medical abbreviations.
Scribe as assigned according to physician office workflow.
Prepare for the following day's patients, including confirming next-day visits.
Complete patient medical-record requests when necessary.
Assist with orientation and training of new personnel.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance expectations, start work promptly, and be punctual and dependable for assigned or confirmed shifts.
Respect the organization's commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Adhere to and support assigned compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D on General Compliance and Fraud, Waste & Abuse.
Follow applicable laws and regulations, the Solaris Health Code of Conduct, and Solaris Health and affiliated practice policies and procedures; protect patient information under HIPAA; promptly report suspected concerns or violations; and complete annual compliance training on time.
Perform other position-related duties as assigned.