Medical Assistant - Part-Time

TriHealth•Cincinnati, OH

8d•Onsite

About The Position

The Medical Assistant at TriHealth’s Mount St. Joseph University Health Services supports a student-first care team in a campus primary care setting. The position provides direct patient care and works with care delivery providers to identify gaps in care, arrange required care, and follow up on referrals. The Non-Certified Medical Assistant also provides pre-visit planning, coordinates messages through electronic portals, supports transitions of care, and serves as a clinical liaison to the physician care plan through active communication with patients. The role participates in process improvement and supports clinical goals, patient satisfaction, and engagement. Other related duties may be assigned to meet departmental needs. The position is part-time, 24 hours per week, at Mount St. Joseph University, 672 Neeb Road, Cincinnati, Ohio. Office hours vary between 8:00 a.m. and 4:30 p.m. The role requires strong clinical care, customer service, communication, and teamwork skills and supports the mission and values of TriHealth Physician Practices.

Requirements

High school diploma or GED.
EKG skills.
Injection skills.
Venipuncture skills.
Ability to perform common laboratory tests according to established CLIA guidelines and TriHealth policy.
Basic Life Support (BLS) for Healthcare Providers certification.
Strong clinical care, customer service, communication, and teamwork skills.

Responsibilities

Room adult and/or pediatric primary care patients and perform clinical procedures, immunizations, venipuncture, and point-of-care testing.
Follow protocols and policies for scheduling, clinical procedures, and appropriate use of medical equipment.
Document clinical calls and patient rooming information accurately and completely; enter orders, pending prescriptions, current pharmacy information, and order-result workflows.
Respond promptly to patient messages by phone and MyChart, escalating patient issues as appropriate.
Demonstrate clinical competency after orientation and annually.
Maintain knowledge of population health and support wellness, prevention, and chronic disease management.
Participate in closing gaps in care through pre-visit planning, daily huddles, and communication of potential barriers to physicians.
Apply knowledge of adult and/or pediatric preventive care schedules, including age-based wellness checks, appropriate vitals and labs, immunizations, screening tools, and patient education.
Identify and communicate patient wellness needs, chronic diseases, utilization, and care gaps to providers.
Attend continuing education, including Lunch and Learns and other training opportunities.
Collaborate across the longitudinal care continuum with services such as behavioral health, complex care nursing, social workers, and community health workers.
Provide basic community resources to patients experiencing social determinants of health.
Educate and coach patients on wellness and chronic disease management.
Maintain the safety and cleanliness of the treatment area and follow clean and sterile procedures when using medical equipment.
Demonstrate dependable attendance, punctuality, and timely completion of duties.
Follow TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, colleagues, and the community.