Medical Assistant

Rochester Regional Health•Rochester, NY

12d•$18 - $20•Onsite

About The Position

As a Medical Assistant in the Dermatology department, you will use customer service and communication skills to support patient care and ensure smooth day-to-day office operations. The role combines clinical support, patient interaction, administrative duties, and practice-team support. The position is located at 10 Hagen Drive, Suite 300, Rochester, NY 14625, and is scheduled for 40 hours per week, typically 8:00 a.m.–4:30 p.m., with occasional schedules of 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. Clinical work includes preparing for visits, documenting patient information, performing tests and procedures within the role, assisting providers and nursing staff, and maintaining clinical rooms and equipment. The Medical Assistant also helps patients navigate appointments and services and supports records, supplies, communications, and office operations. The posted pay range is $17.85–$20.00. Rochester Regional Health is an Equal Opportunity Employer and considers qualified applicants without regard to protected characteristics.

Requirements

Strong customer service skills.
Strong computer skills.
Strong communication skills.

Nice To Haves

Associate degree preferred.
Two years of pre-hospital care activities or acute/critical care experience preferred.
Medical Assistant Certification preferred.
For Elder ONE employment, one year of experience with a frail, elderly population preferred.

Responsibilities

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings, and promptly report abnormalities.
Perform EKGs, phlebotomy, and point-of-care testing; collect and process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam and treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate patient communications, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services, such as lab or radiology, as needed.
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile data from patient records for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.