Medical Assistant

CenterWell•Lexington, KY

9d•Onsite

About The Position

The Medical Assistant helps patients move smoothly from check-in to seeing the doctor by preparing them for their visit, completing basic health checks, and communicating clearly and kindly. This onsite, specialized Patient Specialist role prepares patients fully before the doctor sees them, allowing physicians to focus on medical decisions. The position includes intake and clinical rooming, EMR inbox and worklist management, patient education, and follow-up. The Medical Assistant verifies medications and allergies, documents patient history, performs validated screenings as needed, and handles patient messages, lab results, and medication-adherence follow-ups according to routing rules. The role aims to provide a same-day touch for tasks and uses the loop-back method to confirm patients understand their next steps. CenterWell Senior Primary Care provides proactive, preventive care to seniors through wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and other services. Its integrated care teams focus on personalized, compassionate care and whole-person well-being.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA standards.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly and be easily understood.
Ability to perform basic calculations accurately.
Current or in-progress BLS certification for certain levels or where required by the state.
Graduation from a Medical Assistant training program or at least 3 years of experience.
Right to work in the United States.
Ability to work the assigned clinic hours.

Nice To Haves

Knowledge of how to document screenings using approved, standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of routing messages to support care.
Knowledge of point-of-care testing (POCT) and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Prepare patients for visits by bringing them to the exam room and completing basic health checks.
Perform intake, including medication and allergy verification and patient history documentation.
Conduct validated screenings as needed, such as PHQ-2 and Fall Risk screenings.
Manage the EMR inbox using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for tasks to maintain clinical flow.
Explain next steps clearly and use the loop-back method to confirm patients understand instructions.
Record patient care information accurately and apply practical patient care techniques.
Work assigned clinic hours and collaborate across professional teams.