About The Position

The Medical Assistant performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician, with required training, education, and demonstrated clinical competency. The role is based in the Cancer and Blood Disease Institute and supports patient care consistent with CCHMC policies, best-practice guidelines, department needs, family-centered care, and the medical home model. The position includes assisting care providers with procedures and physical exams, preparing patients for examination and treatment, supporting patients and families with culturally responsive care and information, and working collaboratively with colleagues. It also involves maintaining records and documentation, collecting data, obtaining consent and release-of-information forms when indicated, and potentially managing specimens, routine testing processes, and delegated communication of normal lab results.

Requirements

  • High school diploma or equivalent.
  • Graduate of a Medical Assisting program with no directly related experience, or completion of a formal medical services training program of the U.S. armed forces, or one year of work experience in a related job discipline.
  • Required training, education, and demonstrated clinical competency to perform delegated clinical and administrative duties.

Responsibilities

  • Provide competent technical and clinical services, adapting to daily needs in accordance with CCHMC policy, best-practice guidelines, and department needs.
  • Assist care providers with procedures and physical exams; prepare patients for examination and treatment.
  • Provide family-centered, culturally competent, responsive care, treating families as partners in decisions about their child's care.
  • Advocate for patients and families, respond promptly to requests and concerns, and provide appropriate education and information.
  • Collaborate with colleagues, follow complex directions to resolve problems and achieve goals, share knowledge and support team members, and contribute to a positive professional work environment.
  • Manage records according to department policy; assist with data collection; obtain consent and release-of-information forms when indicated; maintain patient files and records; and enter and manage documentation accurately.
  • May manage specimens according to protocols, maintain knowledge of routine testing processes, retrieve test results, and communicate normal lab results when appropriately delegated.
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