Medical Assistant - Primary Care

LA FAMILIA • Hayward, CA

2d • Hybrid

About The Position

The Medical Assistant (MA) is an essential member of the patient-centered care team composed of clinicians, medical assistant, nurse, behavioral health clinician and community health worker providing urgent and primary care health services in a community health center setting. Under the general supervision of the Clinic Operations Manager, the MA is responsible for supporting the team by completing both clinical and administrative essential responsibilities to ensure safe, efficient and patient-centered care for a diverse and underserved population, utilizing Electronic Health Record systems and participating fully in team quality improvement efforts. This position report to Family Nurse Practitioner/RN. This position collaborates with Front Desk staff, Eligibility, Medical and Behavioral Health clinicians, LVN/Care Coordinator and Clinic Administrator. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

• Bachelor’s degree in health science or a related field.
• Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA).
• At least one year of outpatient or primary care experience preferred; experience in FQHC/safety net setting desirable.
• Spanish Bilingual Preferred (e.g., English/Spanish) to support limited English proficiency patient
• Current Basic Life Support (BLS) certification is required for all clinical, patient-facing roles.
• Electronic Health Records and Electronic Practice Management systems experience.
• Experience in non-profit and community-based organizations preferred.
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required.
• Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Nice To Haves

• Spanish Bilingual Preferred (e.g., English/Spanish) to support limited English proficiency patient

Responsibilities

• Room patients, verify intake, take vital signs, record chief complaints and brief medical histories
• Prepare patients for examinations and assist providers during procedures
• Participate in patient health coaching activities as assigned by provider.
• Maintain adequate stock of medical supplies and forms in clinical areas.
• Perform monthly inventory review and order supplies as needed according to protocol.
• Taking vital signs (blood pressure, temperature, pulse, respiration).
• Recording patient medical histories.
• Provide health coaching and patient education on medications, follow-up care, and preventive services
• Support chronic disease management and care coordination activities
• Assist patients with telehealth visits, including troubleshooting access issues
• Provide interpretation/translation support when bilingual
• Collecting and preparing lab specimens in compliance with CLIA standards.
• Performing basic CLIA Waived lab tests.
• Sterilizing medical instruments and maintaining exam room cleanliness.
• Manage discharge tasks including referrals, prescriptions, and appointment scheduling
• Participate in outreach efforts for preventive services (e.g., immunization recalls, screenings)
• Maintain exam room readiness, stock supplies, and order as needed.
• Ensure infection control and safety standards are followed.
• Participate in daily team huddles and quality improvement initiatives.
• Administer medications by intradermal, subcutaneous, or intramuscular injection (no IV); perform skin tests.
• Perform point-of-care testing and administer immunizations under provider orders.
• Withdraw blood via venipuncture or skin puncture (if certified).
• Apply and remove dressings/bandages, remove sutures, perform ear lavage, shave and disinfect treatment sites.
• Review plan including prescription medications, referrals and follow up appointments.
• Offer limited front desk and call center support (scheduling, phone calls, pharmacy communication) as needed.
• Schedule appointments, answer phones, process billing and insurance paperwork, manage patient intake, maintain electronic health records, and other office support as needed.
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.
• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.
• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

• Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
• Employer-paid life insurance
• Vacation
• 15 paid holidays
• 12 paid sick days upon accrual
• Employee Assistance Plan to support you and your family’s well-being and finances
• Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Flexible scheduling options, including hybrid work arrangements
• License and Certification renewals reimbursed
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
• Structured mentorship and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level