Medical Assistant

CenterWell•Shreveport, LA

19d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant supports patient flow between check-in and the physician visit by preparing patients for care, bringing them to exam rooms, performing basic health checks, and explaining information clearly and kindly. In this onsite, specialized Patient Specialist role, the Medical Assistant ensures that patients are fully prepared before the physician sees them, allowing physicians to focus on medical decision-making. The position reports to the Center Administrator. The role includes comprehensive intake and clinical rooming, such as verifying medications and allergies, documenting patient history, and conducting validated screenings when needed. It also involves managing the electronic medical record (EMR) inbox and worklists according to routing rules, handling patient messages and lab results, and following up with pharmacies about medication adherence. The position aims to provide a same-day touch for all tasks to maintain clinical flow. The Medical Assistant helps patients understand what to do next by using the loop-back method: asking patients to repeat instructions in their own words. This supports clear communication, helps prevent errors or repeated work, and contributes to patient health. The position is part of CenterWell Senior Primary Care, which provides proactive, preventive, personalized care to seniors.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA requirements.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information.
Ability to apply practical patient-care techniques.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly and be easily understood.
Ability to perform basic calculations accurately.
Current or in-progress BLS certification when required for the applicable level or state.
Graduation from a medical assistant training program or at least 3 years of experience.
Authorization to work in the United States.
Ability to work the assigned clinic hours.

Nice To Haves

Knowledge of documenting screenings with approved, standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of routing messages to support care, POCT, and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Prepare patients for physician visits by bringing them to exam rooms and performing basic health checks.
Perform intake and clinical rooming, including medication and allergy verification and patient history documentation.
Conduct validated screenings as needed, such as PHQ-2 and fall-risk screening.
Manage the EMR inbox using designated routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for tasks to maintain clinical flow.
Use the loop-back method to confirm patients understand their next steps and instructions.
Work assigned clinic hours and support effective clinical workflows.