Medical Assistant

Cosmetic Physician Partners • Santa Rosa, CA

4d • Onsite

About The Position

Plastic Surgery Associates of Santa Rosa is a plastic surgery practice in Northern California offering surgical and nonsurgical procedures for men and women. The Medical Assistant supports surgeons with clinical and administrative tasks while helping provide a warm, compassionate, and exceptional patient experience. The position is full-time, 40 hours per week, onsite, with standard hours Monday through Friday.

The Medical Assistant supports patients throughout consultations, procedures, and preoperative and postoperative care; maintains accurate medical records; assists with procedures and treatments; and helps keep clinical spaces, supplies, and equipment prepared and organized. The role also involves learning about the practice’s products and services and training in treatments delivered by Medical Assistants.

Requirements

• California Medical Assistant Certification.
• At least 1 year of Medical Assisting experience.
• Demonstrated excellence in customer service and a strong focus on patient satisfaction and care.
• Exceptional communication and phone skills, with strong follow-through.
• Experience with consultations, cross-promoting services and retail products, and closing sales effectively.
• Proficiency with healthcare EHR software, such as Nextech.
• Proficiency with Microsoft 365, Outlook, and multi-line phone systems.
• Ability to learn and become highly proficient with additional practice software systems.
• Live within a commutable distance of the practice, approximately 30 miles or 45 minutes.

Nice To Haves

• Medical Assisting experience in a surgical, dermatology, or medical aesthetics practice.
• Previous experience in a plastic surgery setting.
• Fluency in Spanish.

Responsibilities

• Provide patients with warm, compassionate care and record relevant notes in their medical records.
• Provide care according to physician instructions and recognized techniques and procedures.
• Assist with patient intake, obtain medical histories, prepare chart notes, and update patient records.
• Room patients and take blood pressure and weight during consultations and preoperative appointments.
• Serve as the primary contact for clinical concerns before and after surgery, escalating concerns outside established protocols to the doctor and supporting necessary care, instructions, and follow-up appointments.
• Ensure patient consent forms are completed, preoperative testing is done, and follow-up appointments are scheduled on time.
• Follow established preoperative protocols.
• Provide preoperative and postoperative teaching to patients and family members.
• Assist with procedures as needed, including preparing patients and the surgical area for treatments and minor procedures.
• Follow sterile technique protocols and keep the operative area clean and organized.
• Prepare injections for the surgeon, including local anesthesia and steroid for scar treatment, according to protocol.
• Remove sutures and staples according to the surgeon’s instructions.
• Apply dressings according to protocol or the surgeon’s instructions.
• Clean rooms between patients.
• Maintain medical supplies and organize the supply closet; order supplies, restock, and conduct inventory counts.
• Document procedures, including sterile preparation and amounts of medications injected.
• Prepare equipment and paperwork for treatments and ensure everything is ready for procedures.
• Take before-and-after photos according to photo protocol.
• Maintain accurate and detailed records of patient care, surgical procedures, and follow-up treatments.
• Scribe during exams and procedures, documenting relevant information accurately and promptly.
• Learn about the practice’s products and services.
• Train in Medical Assistant-delivered treatments, including Ballancer Pro and Red Light Therapy, and assist with IV Therapy.

Benefits

• Health and dental benefits.
• 401(k) matching.
• Free and discounted aesthetic services and products.
• A fun, drama-free environment that rewards collaboration and values a positive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed