Medical Assistant- Full Time-Manchester, CT

PM Pediatrics•Manchester, CT

18h

About The Position

The Medical Assistant provides clinical and administrative support for providers, patients, and office operations at PM Pediatrics. The role supports primary patient care in a pediatric urgent care setting according to individual patient needs and within the Medical Assistant’s scope of practice, under a physician’s direct supervision. The position maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors, and supports the organization’s mission, vision, and goals. The Medical Assistant helps deliver patient care, supports clinic and laboratory operations, and maintains a safe, orderly, and well-stocked care environment. The role also protects confidential patient information, follows organizational policies and procedures, responds to emergencies, and provides exceptional customer service, including service recovery when needed.

Requirements

High school diploma or GED.
Prior experience and/or education as a Medical Assistant.
Knowledge of EKG placement and processing in children.
Ability to obtain laboratory tests via nasal swab and venipuncture.
Professional and friendly demeanor.
Strong communication and organizational skills.
Prior pediatric experience.
Ability to multitask in a fast-paced environment.
Comfort with computers and Microsoft Office Suite.
Willingness to learn medical software.

Nice To Haves

Venipuncture experience is preferred.
Experience with medical records is preferred.

Responsibilities

Provide clinical and administrative support for providers, patients, and office operations.
Greet and register patients as they arrive.
Obtain medical histories and patient vital signs, and complete intake.
Prepare patients for X-rays.
Perform and document routine laboratory tests, such as throat and urine cultures.
Irrigate wounds and assist with wound care.
Assist with quality control testing in the laboratory.
Support the patient care team and provide patient care within the scope of practice.
Keep examination rooms and front reception stocked with adequate supplies.
Maintain order and cleanliness in the waiting room.
Follow standard safety practices and precautions.
Respond to patients in distress and notify the medical team, including the nurse, urgent care technician, and physician.
Follow policies and procedures, and report needed changes to the management team.
Maintain patient confidence and protect confidential patient care information.
Take ownership of challenging requests and explore opportunities to add value to the work.
Assist patients with complaints and take an active role in service recovery when needed.
Perform other duties as needed, including applying splints and assisting the nurse or provider with medical procedures.