Medical Assistant

GoHealth Urgent Care - UCSF Health • North East, MD

11d • Onsite

About The Position

The Medical Assistant assists in the examination and treatment of patients under the direction of an urgent care provider. The role includes managing patient check-in and registration, interviewing patients, measuring and documenting vital signs, collecting blood samples, preparing specimens for laboratory analysis, and preparing treatment rooms. The position also supports patient flow, clinical testing, records management, supply inventory, equipment quality controls, and day-to-day center operations. Other duties may be assigned.

Requirements

• High school diploma required.
• Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, one of the following certifications is required: CCMA, CMA, RMA, NCMA, or NRCMA, from the specified qualifying organizations.
• CPOE certification for order entry is required within two weeks of the start date.
• In lieu of an approved Medical Assistant certification, a graduate of an accredited school of nursing, an LPN or RN, or an EMT verified through the National Registry of Emergency Medical Technicians is accepted at the time of hire.
• Basic Medical Assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons with fairness, respect, and sensitivity to cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program preferred.
• Medical Assistant experience preferred.
• Front Desk experience preferred.

Responsibilities

• Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examinations by verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to the provider as needed.
• Conduct point-of-care tests as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have the necessary medical supplies.
• Complete order sheets to maintain supply inventory levels and regularly check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort incoming and outgoing postal correspondence.
• Keep the reception area well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Assist with patient examinations and treatment under the direction of an urgent care provider, including measuring vital signs, collecting blood samples, and preparing specimens for laboratory analysis.
• Prepare treatment rooms for patient examinations.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program with classroom and shadowing days alongside peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED