Medical Assistant (Outpatient, M-F)

Recovery Works NW•Portland, OR

3d•Onsite

About The Position

We have changed thousands of lives through our outpatient clinics over the last nine years We are a no-judgment, harm-reduction, down-to-earth organization specializing in addiction treatment and we are growing rapidly in hopes to make an even bigger difference within our community. Come join our awesome crew of change makers! As a Medical Assistant at Recovery Works NW, you will provide on-site clinical and administrative support to medical staff while helping ensure the smooth operation of the medical department. You will serve as a key point of contact for patients and medical providers, assist with patient care and clinical workflows, and collaborate closely with the healthcare team to promote a positive, supportive patient experience. This is an in-person role that requires flexibility, strong communication skills, and the ability to work collaboratively in a fast-paced behavioral health environment.

Requirements

High school diploma or GED required
Current Medical Assistant credential recognized by the State of Oregon (e.g., CMA, RMA, CCMA, or MA-R/MA-C, as applicable) or ability to obtain required credentialing within a defined onboarding period
Current Basic Life Support (BLS/CPR) certification or ability to obtain within 30 days of onboarding
Minimum of 1 year of experience working in a clinical healthcare setting (primary care, behavioral health, or SUD treatment preferred)
Experience performing core MA duties, including vital signs, specimen collection, injections, and clinical documentation
Basic proficiency with electronic medical records (EMR/EHR) systems
Ability to work on-site and travel between clinic locations as required for float coverage
Ability to communicate effectively and compassionately with diverse patient populations, including individuals with substance use disorders
Demonstrated understanding of patient confidentiality requirements, including HIPAA (knowledge of 42 CFR Part 2 preferred)
Ability to meet physical and scheduling demands of the role, including standing, walking, lifting clinical supplies, and maintaining consistent attendance

Nice To Haves

Knowledge of 42 CFR Part 2

Responsibilities

Room and prepare patients for appointments in accordance with clinic protocols and supervisory guidelines
Collect and document initial patient information to support provider assessment and treatment planning
Obtain and record vital signs in compliance with clinical standards
Perform specimen collection and accurately enter results into the electronic health record (EHR) per established procedures
Submit prior authorization requests for medications and ensure timely follow-up on all authorization determinations
Complete and respond to all prior authorization requests by the end of each business day
Prepare and administer injections, including anesthetics and medications, in accordance with provider orders and scope of practice
Communicate with patients, pharmacies, and community partners in a compassionate, trauma-informed, and professional manner
Respond to all patient phone inquiries, pharmacy medication requests, and pharmacy-related issues by the end of each business day
Accurately document all patient encounters, communications, and clinical activities in the EHR
Maintain strict confidentiality of all records related to client treatment in compliance with HIPAA, 42 CFR Part 2 requirements, and applicable regulations
Ensure all assigned tasks, documentation, and communications are completed by the end of each business day
Maintain a safe, clean, and organized work environment and adhere to infection prevention and control standards, including those established by the Centers for Disease Control and Prevention (CDC)

Benefits

Three medical insurance plan options
Dental insurance 100% paid by the company
Life insurance 100% paid for by the company
HSA, Medical FSA, and Dependent Care FSA available
Access to supplemental accident, critical illness, and additional life insurance coverage
PTO (earned on an accrual basis with increases at one year and every 5 years thereafter)
Sick Time (40 hours annually)
Time and a Half Holiday Pay
401k and up to 3% match after 3 months of employment
Up to $400 per year for approved CEUs
All required licensure/certification costs for position paid for by the company