Medical Assistant

Dermatology Solutions Group: AL . FL . GA . MS•Dothan, AL

9d•Onsite

About The Position

The Medical Assistant supports Medical Providers with the day-to-day delivery of health care and patient care management in a dermatology practice. The role reports directly to the Office Administrator and receives indirect supervision from physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. It is patient-focused, with the objective of delivering superior patient care and positive patient experiences and outcomes. The Medical Assistant assists with patient preparation, documentation, clinical procedures, communications, scheduling, referrals, prescriptions, specimen tracking, and maintaining clinical rooms, supplies, instruments, and records. The position also requires maintaining confidentiality, following practice conduct and compliance standards, pursuing professional development, and traveling to the main office and satellite locations where applicable.

Requirements

High school graduate or GED and current certification.
Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist with common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use sound reasoning and judgment and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, medical staff, co-workers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary documentation method.
Proficiency operating a computer keyboard.
Ability to stand for extended periods; push, pull, and reach; and occasionally bend, sit, stoop, and stretch.
Full range of body motion, including handling and lifting patients.
Hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal range of hearing and eyesight for recording, preparing, and communicating reports; close, distance, color, and peripheral vision, depth perception, and ability to focus.
Ability to occasionally lift and carry up to 20 pounds.
Ability to relocate to other jobs or office locations.
Valid driver’s license and good driving record.
Ability to work under pressure on multiple tasks with a diverse population.

Nice To Haves

One year of medical experience in a physician’s office, or an equivalent combination of training and experience, is preferred; a highly motivated new graduate may be trained.
Maintenance of professional certification, if applicable.

Responsibilities

Ensure an excellent patient experience through interactions by phone, in person, and online.
Accurately document notes in the electronic health record and complete electronic notes on the same day as the patient visit.
Escort patients to exam rooms; document histories and chief complaints; verify medical and surgical histories and medications; and take vital signs when applicable.
Review and complete required surgical documents and recent test results or correspondence before surgery, following practice protocols.
Consult with Medical Providers before visits about incomplete tests, consults, or orders.
Respond and triage patient communications in a timely manner, usually the same day or within 24 hours.
Prepare, clean, stock, and maintain examination and treatment rooms; clean and sterilize instruments; and ensure equipment and supplies are ready for clinic.
Confirm that required consents have been reviewed, initialed, signed, and dated before treatment.
Administer injections, assist with examinations and office procedures, provide other patient care services as directed, and perform suture removals as directed.
Address assigned telephone encounters daily.
Complete delivery or transmission of patient e-prescriptions on the same day when ordered and directed by Medical Providers; respond to medication requests and questions the same day when possible or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the specimen log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other documents in the electronic patient record.
Perform medication prior authorizations as needed.
Follow Standards of Conduct and complete compliance and other required training.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat co-workers, Medical Providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations where applicable.