Medical Assistant

Root Whole Body•Portland, OR

About The Position

The Medical Assistant serves as the liaison between patients and the clinic provider team to help ensure a seamless patient experience. The role coordinates daily clinic operations across required departments and directly supports Naturopathic Primary Care Physicians, while indirectly supporting Doctors of Chinese Medicine and Acupuncturists. The Medical Assistant communicates regularly with patients, monitors and optimizes clinician schedules, and assists with administrative work such as insurance verification, lab and prescription orders, and supply and inventory management. Depending on experience, the role may also provide ancillary services such as blood draws, injections, or IV therapy. The position works closely with the Customer Success and Operations teams and reports to the Clinic Operations Lead.

Requirements

At least 3 years of experience in a medical setting.
Completion of an accredited Medical Assistant program.
Certified Phlebotomy Technician certification is required.
Good organizational skills and follow-through, with the ability to multitask and adapt while remaining professional and friendly toward clients and coworkers.
Emotional intelligence, professionalism, and groundedness, including the ability to stay calm in any situation.

Nice To Haves

Holistic healthcare experience.
Accredited phlebotomy training certificate or experience.
Experience administering IV therapy.
Existing knowledge of Naturopathic medicine, Acupuncture, and other traditional, natural health modalities.

Responsibilities

Help the clinic team deliver a seamless and consistent patient experience.
Protect patient health information and confidentiality.
Assist clinicians with ordering and processing labs, prescriptions, and imaging.
Assist clinicians with scanning and uploading lab and imaging results into the EHR, and follow up with patients when results arrive to schedule appointments.
Assist clinicians with patient follow-ups regarding treatment plans.
Support the clinic team in maintaining consistent processes for patient intake, checkout, follow-up, outreach, and rescheduling.
Assist the Clinic Practice Manager in ensuring clinic procedures are properly carried out.
Support Clinic Concierges with insurance benefit verification; update patient profiles with needed information, including health insurance coverage limitations, and communicate with patients as needed.
Review clinic visits to ensure proper scheduling, preauthorization, paperwork, checkout, and charting.
Provide ancillary patient services, such as blood draws and injections, under the guidance of Naturopathic physicians.
Train and assist new team members with clinic procedures.
Maintain a consistent schedule to ensure continuity for patients and practitioners.