Medical Assistant

Henry Ford Health•Plymouth, MI

9d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks supporting quality, compassionate patient care in an outpatient family medicine clinic. Duties include preparing patients for examinations and procedures, obtaining histories and vital signs, assisting providers, documenting care in the electronic health record, performing tests and phlebotomy, coordinating appointments and referrals, and maintaining clinic rooms and supplies. The role also supports patient communication, safety, quality assurance, and compliance with Henry Ford Health policies and standards.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical-assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; or be a Licensed Practical Nurse; or be a licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities, standards, and behaviors, and practice customer-service skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC electronic medical record experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to applicable protocols and policies.
Prepare, administer, and document ordered oral and parenteral medications and immunizations, following medication-administration safety practices and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond to patient requests through telephone encounters, In Basket messages, and MyChart within established time frames, documenting responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens, perform CLIA-waived tests, perform electrocardiography and other department-related testing, and perform venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and outpatient procedures.
Apply third-party and managed-care policies and guidelines, obtain insurance pre-authorizations, and enter referrals for provider sign-off.
Participate in departmental or divisional quality assessment and improvement programs.
Follow standard precautions, hand-hygiene practices, biohazard disposal procedures, and aseptic and sterile techniques; clean instruments and equipment according to policy.
Comply with safety and regulatory standards for practice, the work environment, and documentation.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Uphold and support Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment and maintain examination and treatment rooms, including their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.
Complete all components of ambulatory orientation and meet Henry Ford Health customer-service standards and behaviors.