Medical Assistant

PeopleOne Health•Orlando, FL

About The Position

The Medical Assistant provides administrative and clinical support to healthcare providers in an outpatient care facility. The role supports smooth operations and a positive patient experience by assisting with patient care, performing basic medical procedures, managing patient records, and coordinating front-office tasks. The position also supports member success by helping members understand care options and resources, responding to inquiries, and coordinating outreach and follow-up. The work includes front-office responsibilities such as managing calls and appointments, maintaining patient records, verifying membership and prior authorization when needed, and coordinating daily office activities. Clinical responsibilities include recording vital signs and symptoms, collecting specimens, preparing exam rooms, assisting practitioners, administering medications under physician direction, and maintaining clinical, regulatory, and safety compliance. The role also monitors inventory and helps maintain center cleanliness and presentation.

Requirements

Graduate of an approved Medical Assistant Program; graduates of a Licensed Practical Nursing program will also be considered.
Current Basic Life Support/AED certification from an AHA-accredited provider.
Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection. An active credential must be held from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT); new hires without certification must obtain the required credential within 90 days of hire.
Child Clearance (Act 33), Criminal Clearance (Act 38), and FBI Clearance (Act 73).
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and ability to meet deadlines.
Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
Professionalism, respect, and tact in all interactions.
Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
Enthusiasm and a positive attitude toward coworkers and members of the practice.
Understanding of and adherence to patient confidentiality.
Ability to receive feedback and direction constructively.
Ability to work with diverse groups of people of varying ages, ethnicities, and life experiences.
Comfort working independently and as part of a team.
Dependability, flexibility, initiative, and willingness to learn new processes and workflows.
Ability to adapt to change.
Possible exposure to blood and body fluids, infectious diseases, chemicals, and repetitive motions.
Ability to sit and use a computer regularly; talk, hear, and reach with hands and arms frequently; and occasionally lift or move up to 20 pounds.
Close vision and ability to adjust focus.

Nice To Haves

Medical Assistant certification is preferred.
Two to five years of prior experience in a medical office is preferred.

Responsibilities

Maintain knowledge of PeopleOne Health membership plans and how to access relevant information.
Guide the member experience by providing information and education about care options and available resources.
Manage, conduct, and track outreach initiatives for the member population.
Respond to member inquiries by phone or online regarding services, claims, benefits, eligibility, provider searches, and health-related questions, and follow up to ensure needs are met.
Use technology, data, and internal information to help employees obtain appropriate and cost-efficient healthcare for disease and condition management.
Manage office telephone systems, answer calls, and return messages.
Schedule patient appointments and communicate to confirm future appointments.
Scan and enter protected health information, including medical and health insurance information.
Enter patient record data in facility databases and maintain patient files.
Ensure patients are active members through the member portal before receiving services.
Collect prior authorization from insurance providers for outgoing referrals when necessary.
Coordinate daily office activities, greet patients, and check patients in and out.
Record vital signs, document physician notes, and record changes in medical conditions in the appropriate systems.
Collect blood and fluid samples, assist with tissue samples, document specimens in the patient database, and send them for laboratory analysis.
Handle biohazard waste correctly.
Prepare exam rooms for clinical procedures and assist practitioners with patient care.
Assist physicians during routine checkups, outpatient procedures, and physical exams.
Monitor and document patient symptoms for physician review during clinical exams.
Provide compassionate support, care, attention, and assistance during office visits.
Prepare and administer medications, including injections, under the direction of supervising physicians.
Use daily and monthly checklists to ensure clinical, regulatory, and safety compliance.
Monitor clinical and office inventory to maintain readiness.
Maintain center cleanliness and presentation.
Perform additional responsibilities as required or assigned.