MG Medical Assistant

Brown Medicine•Dartmouth, MA

9d•$18 - $30•Onsite

About The Position

This position functions as a member of the clinical team, completing assigned daily clinical operations to ensure smooth day-to-day operations in the BHMG physician practice. The Medical Assistant I must maintain a professional, positive manner when interacting with patients and all customers in-person, over the phone, or via email. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions. Core Success Factors include Instilling Trust, Valuing Differences, Patient and Community Focus, and Collaboration.

Requirements

Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
High School Diploma or equivalent required.
Education from approved medical assistant program or equivalent.

Nice To Haves

Experience with EMR strongly preferred (EPIC preferred but not required).
Experience with Microsoft Office, Word, Excel, and Outlook preferred.
One to three years as a medical assistant preferred.

Responsibilities

Works closely with providers to assist in delivering world-class care to patients.
Provides a high level of customer service to all new and existing patients of the practice.
Rooms patients and prepares them for the provider visit.
Takes vital signs as necessary, including accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, and respiratory rates, and enters them accurately into the EMR.
Records patient history, chief complaint, pharmacy information, and prescription list into the EMR for physicals.
Obtains required consents and completes necessary forms for specific visit types.
Performs in-office testing and EKGs as needed, including performing controls on certain in-office tests.
Assists the provider with in-office medical procedures.
Properly labels all specimens, adhering to BHMG policy.
Chaperones providers as required.
Administers vaccines and medications as ordered by the provider, adhering to BHMG policies.
Responsible for following TCM (Transitional Care Management), CCM (Chronic Care Management), and RPM (Remote Patient Monitoring) workflows if active in the practice.
Stocks rooms and monitors expiration dates of exam room supplies.
Monitors and logs medication/vaccine refrigerator temperatures.
Assists with incoming calls by answering, triaging, and routing them appropriately.
Follows scheduling rules and schedules patient visits in other BHMG practices.
Reviews schedules (clinical pre-visit review) to ensure the provider has necessary information for patient visits (e.g., results, consult notes, hospital notes). If not available, contacts the facility or other practice to obtain them.
Schedules patient appointments and appropriate testing as ordered by the provider upon checkout or at any other requested time.
Performs outreach to select patient groups for patient care and quality initiatives, and schedules specialty appointments and testing as required.
Informs the manager of clinical supply needs or assists with ordering.
Obtains prior authorizations and/or insurance referrals as per practice need.
Works assigned clinical buckets timely.
Must be able to work independently with little supervision.
Must be willing to float to other departments if needed.
Adheres to BHMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.