About The Position

The Medical Assistant assists the physician and office staff with clerical processing, patient preparation, scheduling, laboratory work, X-ray, and medical records. As directed, the role performs patient care activities consistent with established standards of nursing practice. The incumbent is expected to integrate Mercy’s philosophy of caring for the sick and suffering, respect for human life and each person’s dignity, and Christian values into their work. A caring, friendly, personal, and professional approach is expected when communicating with patients, families, visitors, and employees. The role also performs related duties as assigned. Duties, responsibilities, and qualifications are subject to reasonable accommodation. The job description is not a detailed statement of all duties or requirements, and Mercy coworkers must comply with applicable federal, state, and local regulations and organizational policies and procedures. This position is in an outpatient clinical setting with frequent patient interaction and potential exposure to infectious materials; PPE is provided. It involves standing, walking, lifting, and using clinical equipment. The role requires regularly pushing, pulling, or lifting up to 50 pounds, prolonged standing and walking during each shift, and the ability to grip, reach, bend, kneel, twist, and squat. Mercy offers medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans to team members working 32 or more hours per pay period. The organization describes its team as caring and collaborative and highlights innovation, technology, and compassion in healthcare.

Requirements

  • High school diploma or equivalent.
  • Attend MA Clinic Academy training as a new hire.
  • Basic Life Support (BLS) certification.
  • Regularly push, pull, and/or lift 50 pounds.
  • Stand and walk for prolonged periods each shift.
  • Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

  • Graduate of an accredited Medical Assistant program.
  • One year of experience in an outpatient or ambulatory care setting.
  • Strong communication and interpersonal skills.
  • Proficiency with EHR systems and clinical documentation.
  • Ability to multitask and adapt in a fast-paced clinical environment.
  • Knowledge of common outpatient procedures and equipment.
  • Commitment to patient-centered care and professional growth.
  • Knowledge of varying differences and behaviors among populations served.

Responsibilities

  • Assist physicians and office staff with clerical processing, patient preparation, scheduling, laboratory work, X-ray, and medical records.
  • Perform patient care activities as directed and in accordance with established standards of nursing practice.
  • Communicate with patients, families, visitors, and employees in a caring, friendly, personal, and professional manner.
  • Perform related duties as assigned.
  • Comply with applicable federal, state, and local regulations and Mercy policies and procedures.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Tuition support
  • Matched retirement plans for team members working 32 or more hours per pay period
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