Medical Assistant, Endocrinology

Mass General Brigham•Lynn, MA

12d•Onsite

About The Position

Our endocrinology physicians provide comprehensive services for adults with endocrine disorders, helping them successfully manage their condition through lifestyle choices, medication and continuous monitoring. We are seeking a full-time (40-hour) Medical Assistant to work 8-hour shifts, Monday through Friday, between 8:00 AM and 5:00 PM. This position will primarily support our Lynn (480 Lynnfield Street) and Peabody (Two Corporation Way) locations, with travel to other North Shore sites as needed. Candidates will be informed in advance of their assigned work location and may be required to follow providers between sites. Previous Medical Assistant experience is preferred; however, we are open to candidates who are eager to learn and demonstrate strong communication, teamwork, and collaboration skills. While CCMA certification is not required, we are looking for candidates with prior MA experience. The ideal candidate will be comfortable using technology, adaptable to changing needs, and able to work closely with providers and other clinical staff in a collaborative setting. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

High School Diploma or Equivalent required
Direct MA experience or medical field work 1-2 years required

Nice To Haves

Previous Medical Assistant experience is preferred
Associate's Degree Medical Assisting preferred
Can this role accept experience in lieu of a degree? No
Basic Life Support [BLS Certification] preferred
Certified Medical Assistant [National Certification] preferred
Medical Assistant Course or diploma program or a minimum of 1 year professional experience
Epic experience
Ambulatory/Outpatient experience

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.