Certified Medical Assistant

Borland Groover•Santa Rosa, FL

39d

About The Position

The Certified Medical Assistant (CMA) at Borland Groover coordinates patient care under the direction of the provider, including both direct and indirect patient care, patient and family education, and care transitions. The CMA must collaborate with the providers in the clinical area to maximize efficient patient flow within a fast-paced Gastroenterology specialty practice.

Requirements

High School diploma or equivalent required.
Must possess BLS certification or have the ability to obtain certification within 90 days.
Ability to communicate in English.
Strong customer service skills with both patients and other departments within the practice.
Ability to maintain confidentiality and communicate in person, by phone, or in writing.
Ability to work independently and in a team environment.
Competency in Microsoft Office, EMR, and other medical software.
Ability to communicate effectively with physicians and staff both verbally and in writing.
Ability to handle multiple tasks in a fast-paced environment.
Ability to handle patient issues tactfully and professionally.
Attention to detail.
This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.

Nice To Haves

Previous GI experience preferred.
An active Certified Medical Assistant Certification is preferred but not required.
At least 1 year of experience working with patients in either a hospital or office setting is preferred.
Formal completion of a medical assistant program or an associate degree in medical assisting is preferred.

Responsibilities

Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies.
Drives customer service initiatives by creating and owning the patient experience.
Pre-check charts for patients scheduled to be seen in the office, ensuring all necessary results and records are present for review.
Assist provider with physical examinations on patients as needed.
Participates in patient treatment regimen, including administering medications (under the order of a physician).
Performs a variety of office responsibilities, including answering the phone, taking messages, and performing triage within the scope of MA practice in an accurate and timely manner.
Review instructions for medications and diet with patients.
Send referrals to other physicians—examples: surgeons, Hematology, Oncology, etc.
Process and review patient education pertaining to their ongoing care and when necessary to HIPAA appointed care provider prior to implementation.
Administer and document vaccines according to the provider's order.
Maintain accurate documentation, including, but not limited to, clinical notes in electronic health records.
Process all prescription refills and authorization under the direction of the provider—document in the electronic health record.
Covers other clinical team members as needed and may require phone call coverage or clinic coverage, which may include some travel to different offices.
Send physicians' procedures and hospital lists to the coding and hospital desk.
Check the charts at the end of the day to ensure that everything has been completed, scheduled, and signed off.
Practices universal precautions.
Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.).
Review and process PAQ/Clinical Tasks as directed by your provider.
Place recalls at the provider's discretion.
Other duties as assigned by the Director of Office Management, Office Manager, and Clinical Lead.
Provide/Educate prep information for each Direct Access procedure (DAP) and procedure recall patients.
Stock and clean exam rooms.
Must follow the organization's Code of Conduct.
Performs other related duties as assigned.