Medical Assistant-Per Diem-University Park Dallas, TX
About The Position
The Medical Assistant supports departmental functions aligned with PM Pediatrics’ mission, vision, and goals. In a pediatric urgent care setting, the role applies medical-assisting skills to support primary patient care based on individual patient needs and within the employee’s scope of practice, under a physician’s direct supervision. The Medical Assistant maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. The position provides clinical and administrative support to providers, patients, and office operations. Duties include welcoming and registering patients, gathering medical histories and vital signs, preparing patients for X-rays, performing and documenting routine laboratory tests, assisting with wound care and procedures, and maintaining clinical and reception areas. The role also helps respond to emergencies, protects confidential patient information, follows policies and safety practices, supports service recovery, and provides exceptional customer service.
Requirements
- High school diploma or GED.
- Prior experience and/or education as a Medical Assistant.
- Knowledge of EKG placement and processing in children.
- Ability to obtain laboratory tests via nasal swab and venipuncture.
- Professional and friendly demeanor.
- Strong communication and organizational skills.
- Prior pediatric experience.
- Ability to multitask in a fast-paced environment.
- Comfort with computers and the Microsoft Office Suite.
- Willingness to learn medical software.
Nice To Haves
- Venipuncture experience is preferred.
- Experience with medical records is preferred.
Responsibilities
- Provide clinical and administrative support for providers, patients, and office operations.
- Greet and register patients as they arrive.
- Obtain medical history, patient vital signs, and intake information.
- Prepare patients for X-rays.
- Perform and document routine laboratory tests, such as throat and urine cultures.
- Irrigate wounds and assist with wound care.
- Assist with quality-control testing in the laboratory.
- Assist with patient care within the scope of practice as part of the patient care team.
- Keep exam rooms and front reception stocked with adequate supplies.
- Maintain order and cleanliness in the waiting room.
- Follow standard safety practices and precautions.
- Respond to emergencies involving patients in distress and notify the medical team, including the nurse, urgent care technician, and physician.
- Follow policies and procedures, and report needed changes to the management team.
- Maintain patient confidence and protect confidential patient-care information.
- Take ownership of challenging requests and identify opportunities to add value to job accomplishments.
- Assist patients with complaints and take an active role in service recovery when needed.
- Perform other duties as needed, including applying splints and assisting the nurse and/or provider with medical procedures.
- Provide exceptional customer service.
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What This Job Offers
Education Level
High school or GED
