Medical Assistant, Adult Primary Care Youngsville Clinic

FMOLHS•Youngsville, LA

21h

About The Position

The Medical Assistant assists with patient examinations and treatment under the direction of a physician. Duties include interviewing patients; obtaining and recording vital signs and other information in patient charts; collecting blood samples and preparing specimens or swabs for laboratory analysis when required; and coordinating patient flow, appointments, procedures, tests, and referrals. The Medical Assistant may triage phone calls, call in non-narcotic prescriptions as directed by a provider, and communicate with patients and families. The role also supports clinic regulatory and compliance needs and works under close supervision of the physician and clinic manager. Responsibilities span patient care, coordination of care, quality, clinical excellence and regulatory compliance, and other duties as assigned. Patient-care work includes identifying patients, protecting confidential health information, completing visit documentation, performing waived testing under direct physician supervision, preparing and maintaining exam rooms and supplies, administering medications as ordered, assisting with minor procedures, handling specimens, and providing basic clinical care to all age groups. The role coordinates patient schedules and wait times, provides approved patient and family instructions, handles authorized health-information requests, communicates test results and treatment changes as directed, coordinates prescriptions and diagnostic testing, and responds to patient and family questions. It also supports compliance, safety, infection control, quality improvement, continuing education, regulatory monitoring, vaccine and supply inventory, medical-record auditing, documentation improvement, and training of new team members. Additional duties may include clerical support and participation in clinic and community health events.

Requirements

Completion of a medical assistant program or one year of experience in a clinical capacity.
High school diploma or equivalent.
Computer literate and skilled in Microsoft Outlook, electronic health records, and other software programs.
BLS certification required.

Responsibilities

Identify patients by requesting their name and date of birth before patient interactions.
Protect confidential patient health information using practices that support HIPAA regulations.
Complete and accurately document patient visit notes, including relevant histories, vital signs, immunizations, allergies, medications, and health and wellness information as directed.
Safely administer and document waived testing under the direct supervision of a physician.
Prepare, stock, and clean examination rooms and maintain patient-care supplies and equipment.
Prepare and administer medications according to physician or physician-assistant orders and organizational policies.
Assist physicians with minor surgical procedures and obtain, handle, and process specimens and cultures appropriately.
Provide basic clinical care to all age groups according to the clinical skills checklist.
Coordinate patient flow, schedules, and wait times to support physician efficiency.
Instruct patients and families about diagnostic procedures, medications, nutrition, and health and wellness using pre-approved information.
Retrieve and send requested patient health information to authorized individuals in accordance with HIPAA and organizational policies.
Notify patients of test results, medication changes, and other treatment-plan changes as instructed by the practitioner and within 48 hours of test results.
Call prescriptions into pharmacies as ordered and in accordance with organizational policies.
Coordinate diagnostic testing and communicate with other healthcare providers about patient care.
Respond appropriately to questions and concerns from patients and families.
Follow corporate compliance procedures, accrediting standards, ethical and religious directives, safety, quality-assurance, and infection-control standards.
Understand chemical hazards, access MSDS information, respond to emergencies, and document events in the electronic safety system.
Participate in quality-improvement initiatives, including gathering and trending data and supporting process changes.
Use equipment, supplies, facilities, and resources prudently and efficiently.
Take personal responsibility for continuing education and professional development.
Work with other medical assistants to support compliance and competency in documentation standards.
Support regulatory processes by monitoring logs and measuring clinic compliance on a daily, weekly, and monthly basis.
Count and order private and VFC vaccines, medications, and clinical supplies.
Assist with medical-record audits and work with the manager or supervisor on documentation-improvement strategies.
May train and orient new team members on policies, procedures, and clinic workflows.
Work with health information management to provide clinical documentation for audits.
Seek ways to support practice operations, including clerical duties as needed.
Support practice initiatives such as the annual Flu Clinic, job-site projects, and community health events.
May answer phones, file and prepare charts, manage referrals, maintain referral databases, verify benefits, and coordinate patient paperwork such as FMLA or return-to-work/school messages.