Medical Assistant

TeleSpecialists LLC•Fort Myers, FL

9d•Onsite

About The Position

The Medical Assistant supports clinical operations by providing administrative assistance to healthcare providers, helping ensure efficient patient flow and high-quality patient care. The role contributes to a positive patient experience, accurate medical records, and provider support in a fast-paced healthcare environment. This is an in-person, in-office position at the Fort Myers office. The company is seeking staff for day, mid, and overnight shift operations; overnight shifts offer additional shift differential pay. No travel is required.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience in a healthcare call center, care coordination, patient access, or high-volume customer service environment.
Experience in a fast-paced, metrics-driven environment with productivity and quality expectations.
Experience with electronic health record (EHR) systems and/or CRM platforms.
Knowledge of healthcare operations, patient coordination workflows, and basic medical terminology.
Ability to manage high-volume outbound calls while maintaining accuracy and professionalism.
Ability to prioritize competing tasks in a fast-paced, time-sensitive environment.
Ability to follow structured workflows and exercise sound judgment in urgent situations.
Strong attention to detail and accurate real-time documentation in EHR or CRM systems.
Effective verbal communication skills to engage patients, providers, and clinical staff clearly and confidently.
Strong call control skills, including guiding conversations, gathering required information efficiently, and keeping interactions focused.
Ability to remain composed under pressure and handle escalations or urgent scenarios professionally.
Proficiency navigating multiple systems simultaneously, including EHR, phone systems, and scheduling platforms.
Strong organizational and time-management skills and ability to meet productivity and quality metrics.
Ability to work independently and contribute to a team-based, service-oriented environment.
High level of accountability and reliability.

Nice To Haves

Associate degree or coursework in healthcare, business, or a related field.
Prior experience supporting telehealth, hospital operations, or physician practices.
Familiarity with medical terminology and healthcare workflows.
Experience handling outbound call campaigns or time-sensitive (“stat”) workflows.

Responsibilities

Make high-volume outbound calls to patients, providers, and healthcare facilities to support time-sensitive (“stat”) clinical needs.
Coordinate urgent patient care activities, including provider-to-provider communication and patient scheduling.
Document call activity, outcomes, and patient interactions accurately and in real time in EHR and/or CRM systems.
Monitor assigned work queues and prioritize tasks according to urgency, turnaround time, and service-level expectations.
Coordinate between physicians, clinical teams, and external partners to support timely care delivery.
Manage task queues, including follow-ups, referrals, and patient communication requests.
Escalate urgent or unresolved issues to clinical staff or leadership in accordance with established protocols.
Comply with HIPAA and organizational policies concerning patient privacy and data security.
Identify and escalate patient concerns or operational issues to appropriate team members.
Support process improvement initiatives to enhance patient experience and operational efficiency.