Medical Assistant - Pediatric Endocrinology

WakeMed Health & Hospitals • Apex, NC

1d

About The Position

The Medical Assistant supports WakeMed’s Pediatric Endocrinology team by providing compassionate, family-centered care to pediatric patients in a specialty ambulatory setting. Working under the direction and delegation of a provider, the role partners with physicians, nurses, and other healthcare professionals to deliver clinical care and a positive patient experience. The position focuses on caring for children and adolescents with pediatric endocrine conditions and supporting improved health outcomes.

The Medical Assistant rooms patients; obtains and documents vital signs, medical histories, medications, and other clinical information in the electronic medical record; and assists providers with examinations, procedures, and treatments within the scope of practice. The role also coordinates referrals, authorizations, follow-up appointments, and patient education; communicates care plans and instructions to patients and families; and prepares exam rooms and maintains supplies.

This position collaborates with clinical and support staff, responds professionally and empathetically to patient and family questions, and follows clinical protocols, infection prevention standards, and organizational policies. Flexibility to travel to other locations is required to meet patient needs.

Requirements

• High school diploma or equivalent required.
• One year of clinical experience as a Medical Assistant required, or completion of an approved Medical Assistant Program (AAMA, AMT, ARMA, or NCCT).
• Flexibility to travel to other locations to meet patient needs.
• Ability to build rapport and communicate effectively with pediatric patients and their families.
• Strong organizational skills and ability to manage competing priorities in a fast-paced clinical environment.
• Exceptional attention to detail and commitment to safe, accurate patient care.
• Collaborative approach valuing partnership, professionalism, and continuous learning.
• Ability to provide compassionate support and foster a positive experience for patients, families, and colleagues.
• Commitment to care reflecting WakeMed’s values and patient-centered culture.

Nice To Haves

• Experience as a Medical Assistant in specialty care, pediatric, or ambulatory care.
• Experience supporting patients with complex medical needs and coordinating care across multiple providers and services.

Responsibilities

• Room patients and obtain and document vital signs, medical histories, medications, and other clinical information in the electronic medical record.
• Assist providers with examinations, procedures, and treatments within the scope of practice.
• Coordinate patient care activities, including referrals, authorizations, follow-up appointments, and patient education.
• Communicate care plans, treatment instructions, and next steps to patients and families.
• Prepare exam rooms, maintain supplies, and ensure a safe, organized, and welcoming environment.
• Collaborate with physicians, advanced practice providers, nurses, and support staff to promote seamless patient care.
• Respond to patient and family questions with professionalism, empathy, and a service-oriented mindset.
• Follow clinical protocols, infection prevention standards, and organizational policies to ensure quality outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED