Medical Assistant

One Medical•Kennesaw, GA

5h•Onsite

About The Position

One Medical is hiring a Medical Assistant, internally known as a One Medical Health Navigator, for an office focused on its Senior Health member population (age 65+). The role is an integral part of a primary care team supporting patients with preventive, chronic, and acute care needs. It emphasizes building trusting, supportive, collaborative relationships with patients and their families, human-centered and empathetic care, patient advocacy, and removing barriers to care to create an exceptional in-office patient experience. The position is based at a One Medical office in Kennesaw, Georgia. It is full-time, 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The work schedule may change based on business direction.

Requirements

At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven ability to persist through change, maintain a forward-thinking perspective under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

Capture relevant information about patients’ health and healthcare experiences while rooming patients, taking vital signs, administering point-of-care testing, and performing standard age- and condition-appropriate screening assessments.
Coordinate post-visit care by scheduling specialist appointments, coordinating referrals, and sharing information with patients’ internal and external care teams.
Collaborate with providers to monitor a panel of patients’ health and determine whether patients are up to date on preventive measures.
Participate in daily primary care practice operations, including answering phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
Assist with patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid entirely by One Medical.
Short-term and long-term disability insurance paid entirely by One Medical.