Medical Assistant, Primary Care

Mass General Brigham•Peabody, MA

1d•Onsite

About The Position

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite. We are seeking a full-time, 36-hour Medical Assistant to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. This position start time is 7:45 AM. On a typical day, you’ll support a steady patient schedule (approximately 20 patients per day, depending on staffing and visit type). Medical Assistants are typically paired one-on-one with a provider and may provide additional support to other providers as needed. This position is primarily focused on primary care, with cross-coverage in specialty areas as needed. This role is ideal for a strong Medical Assistant who: Is comfortable with direct communication and frequent, real-time feedback Enjoys taking ownership, anticipating needs, and keeping the day on track Is confident partnering with providers and guiding daily clinic flow Views indirect work (in-basket, follow-ups, coordination) as essential, not secondary Wants to be recognized as a key driver of clinic success, not just support We support Medical Assistants in reaching the top of their certification and building a long-term career, which includes the expectation of holding a national certification. Summary: The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes

Requirements

High School Diploma or Equivalent required
Direct MA experience or medical field work 1-2 years required
Basic Life Support [BLS Certification] preferred
Certified Medical Assistant [National Certification] preferred
Medical Assistant Course or diploma program or a minimum of 1 year professional experience
National MA Certification via AAMA, AMT, NHA, or NCCT
Epic experience
Ambulatory/Outpatient experience
Primary Care experience

Nice To Haves

Associate's Degree Medical Assisting preferred
certification or 3 years of experience administering a vaccine and supervision of a provider

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.